Capital Equipment Service Engineer -Electrophysiology

This position involves frequent travel, overnight stays, short-notice schedule changes, and responding to critical customer needs when system uptime is at risk. Successful engineers typically enjoy:

• Working from home to customer sites rather than a fixed location
• Frequent travel across multiple countries
• Managing their own schedules and priorities
• Responding to urgent customer issues
• Working independently while collaborating with a wider service team

If you prefer highly structured weeks, predictable schedules, or a predominantly site-based role, this position may not be the right fit.

• Primary focus: Italy & Emerging Markets
• Additional support across the wider EMEA region as required
• Flexible workload allocation based on business demand

You will be part of a collaborative international service team, supporting customers wherever needed.

• Install, maintain, and troubleshoot Electrophysiology systems
• Support hardware, software, IT infrastructure, and network connectivity
• Perform preventative maintenance and respond to urgent break/fix situations within SLA requirements
• Manage your territory, travel plans, customer priorities, and service commitments independently
• Reprioritise workloads based on customer-critical needs
• Travel extensively (70%+)
• Collaborate with clinical, commercial, and technical teams across the region

We are looking for someone who:

• Remains calm and effective when priorities change
• Enjoys solving problems in dynamic environments
• Takes ownership and acts quickly to support customers
• Is comfortable with frequent travel and short-notice changes
• Thrives in autonomous, customer-facing roles
• Can work independently for extended periods

• Previous field service, technical support, or customer-facing engineering experience preferred
• Graduates or early-career engineers with qualifications in Biomedical, Electronics, Electrical, Mechatronics, or related disciplines are encouraged to apply
• Candidates from hospital-based engineering backgrounds should demonstrate a genuine interest in transitioning to a highly mobile field service career
• Strong troubleshooting skills in electronics, IT, and networking
• Comfortable working within hospital and clinical environments

• Italian and English required
• Additional European languages are advantageous

• Based in Milan or surrounding area with access to a major airport
• High-travel role (70%+)
• Regular travel across Italy, Emerging Markets, and EMEA
• Short-notice travel should be expected

• Experienced Field Service Engineers seeking greater international exposure
• Early-career engineers looking to establish a long-term field service career
• Technical professionals who enjoy autonomy, travel, and customer interaction
• Engineers who thrive under pressure and enjoy solving critical customer issues

• Work with innovative medical technology that supports patient care
• Join a highly skilled and collaborative international team
• Gain experience across multiple countries and healthcare environments
• Develop technical, customer-facing, and professional skills
• Build a career with strong international exposure and growth opportunities