Call for Release - Customer Service Representative (MidAtlantic) Remote
About the role
About the Role
Customer Service Representative
What You’ll Be Doing
- Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
- Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.
- Use the "DeCode This" tool to search VINs and gather the necessary vehicle information.
- Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
- Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
- Participate in weekly team meetings via Teams, where we'll stay connected and collaborate.
- Follow all Copart policies and guidelines to ensure quality and consistency in your work.
- Help out with other tasks or assist teammates as needed.
- Perform other duties as assigned by management.
What We’re Looking For
- Minimum of one year office support experience in a customer service role.
•
High school diploma or GED
- Great communication skills - you're comfortable speaking on the phone and writing clear, concise messages
- Typing speed of 45 WPM and familiarity with basic 10-key
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong attention to detail, great problem-solving skills, and the ability to multitask
- A professional virtual appearance with a quiet, distraction-free workspace
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Bilingual skills are a plus
Must be able to work occasional overtime
- Office equipment will be provided to help you succeed in your role
Why You’ll Love Working With Us
- 100% remote work with company-provided equipment
- Clear, achievable performance goals with daily feedback to help you succeed
- Weekly team meetings to keep you connected and supported
- A collaborative, friendly virtual team where everyone's success matters
Pay
Ready to join us?
· 401k plus a company match
Along with many other employee benefits.
At Copart , we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-verify Participation
- Right to Work
Originally posted on Himalayas
Skills
Who can apply
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