Call Center Outbound Sales Representative

• Supporting efforts to simplify and enhance customer experience by making services more accessible and user-friendly.
• Meeting and exceeding monthly sales quotas by consistently adding new lines of service (PSUs) and upselling existing customers.
• Handling all prospects with courtesy and professionalism, ensuring a high level of customer satisfaction in every interaction.
• Acting as a knowledgeable product consultant, promoting and selling the value of Spectrum Residential products and services.
• Creating and maintaining a strong follow-up plan to increase efficiency and sales conversion rates, while ensuring database accuracy.

• In an office call center environment, employees may need to be seated for extended periods while using a telephone headset and a computer with multiple screens, with exposure to moderate noise levels.

• High School Diploma, GED, or equivalent.

• 1+ year(s) of call center and/or sales experience

• Clear, concise, and professional oral communication.
• Strong listening and interpretation skills to understand and meet customer needs.
• Consultative sales approach, including needs analysis, objection handling and effective closing.
• Judgement and initiative to make informed decisions.
• Attention to detail and quick response to changing business needs.
• Ability to prioritize and organize effectively, even under high volume.
• Multitasking with job-specific software and office equipment.
• Independent and collaborative work ethic.
• Management of multiple prospects.
• Proficiency in MS Office and related software applications.
• Comfortable using a personal computer, telephone/dialer, headset, copier, fax and calculator.

• Knowledge of commercial internet, video, and data services.
• Experience in a fast-paced, customer-focused environment.

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#LI-SR4 STM204 2026-81682 STM204 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.