Program Manager, Product Services

• Own the end‑to‑end lifecycle of assigned HP Indigo service offerings, from launch and adoption through optimization and sunset.

• Translate customer needs, market feedback, and operational insights into clear service requirements, roadmaps, and improvement initiatives.

• Define and track service value propositions, success metrics, and adoption targets across the Americas.

• Lead the delivery of large, complex service programs and customer deployments, ensuring alignment to scope, schedule, budget, and customer expectations.

• Prioritize and balance multiple concurrent initiatives based on business impact, customer urgency, and regional priorities.

• Drive operational excellence by identifying process gaps and implementing scalable improvements across services delivery.

• Serve as a senior HP Indigo representative for strategic customers, maintaining trusted relationships and ensuring service outcomes meet production and business goals.

• Lead customer escalations end‑to‑end, coordinating cross‑functional teams to resolve issues quickly and prevent recurrence.

• Partner closely with Sales, Marketing, and Regional Services teams to ensure customer insights are reflected in service design and go‑to‑market strategies.

• Collaborate with finance and services leadership to manage P&L performance for assigned service lines, including spare parts, labor, attach rates, and case closure efficiency.

• Ensure services meet or exceed profitability, cost, and efficiency targets while maintaining high customer satisfaction.

• Support business development efforts by identifying expansion, upsell, and renewal opportunities tied to services performance.

• Lead cross‑functional, geographically distributed teams including regional services, global operations, engineering, supply chain, and support.

• Establish and track key performance indicators (KPIs) related to service quality, customer experience, financial health, and operational efficiency.

• Influence without authority, driving alignment across global and regional stakeholders toward shared outcomes.

• Bachelor’s degree in Business Administration, Engineering, Information Systems, Computer Science, or a related field.

• Master’s degree (MBA or technical discipline).

• 7–10 years of experience in product management, services management, project/program management, or global operations

(or 4–7 years with an advanced degree) .

• Experience supporting complex hardware/software products in a global, customer‑facing environment.

• Prior experience within HP, HP Services, or large matrixed organizations is a strong plus.

• Project Management Professional (PMP)

• Agile or Lean/Six Sigma certifications

• Services Product Management

• Lifecycle & Portfolio Management

• Customer Experience & Value Realization

• Business Operations & Process Improvement

• Agile and Waterfall project methodologies

• Risk Management & Mitigation

• Change Management

• Systems Development Lifecycle (SDLC)

• Six Sigma / Continuous Improvement

• P&L Management

• Budget Planning & Cost Control

• KPI Definition and Performance Reporting

• Business Development & Opportunity Identification

• Project management tools (e.g., Microsoft Project, Monday.com)

• CRM and service management systems

• Data‑driven decision making and analytics

• Customer Centricity

• Executive‑level communication and presentation

• Results orientation with strong accountability

• Learning agility in fast‑changing environments

• Ability to influence across regions, cultures, and functions

The pay range for this role is $105,000 to $135,000 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview

[https://hpbenefits.ce.alight.com/])

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.