Support Lead
HCLTech
Dublin, Leinster, IrelandPosted 24 days agoDiscoveredMatch locked
· Network experience.
Role Description: · Lab IT Administrator role whose primary responsibility will be to work with Lab COE and local DMO team to provide end to end support for the Business users & Stakeholders, Coordinate with Site for technical topics, Co-ordinate with Support team, etc., Role Functions (Functions include, but are not limited to, the following): · As a Lab IT Administrator , you are responsible for providing hands-on end user support, administration and issue resolution for GxP controlled laboratory equipment, servers, desktops and software packages. · Troubleshoot and resolve complex laboratory technical issues involving software, OS, hardware, network, or scientific equipment setup/interfaces. · Execute routine system administration and maintenance activities as required. · Ensure proper user management process is adhered to for all computerized systems · Administer lab system access requests · Ensures systems are in compliance with 21 CFR Part 11 Electronic Records and Electronic Signat
Key Responsibilities
- To troubleshoot and resolve critical and complex tickets.
- To create the root cause analysis for critical issues/faults (hands on working).
- To implement any necessary preventive measures to reduce future defects.
- To provide technical assistance to the team members in resolving customer issues.
- To execute continuous improvement activities and to improve the teamâs performance.
Skill Requirements
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Other Requirements
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Not included in the source posting: about the role, benefits.
Who can apply
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