Connecting Odds
HCLTech

Support Analyst - Customer Care

HCLTech
Noida, Uttar Pradesh, IndiaPosted 24 days agoDiscoveredMatch locked

Job Summary

The Support Analyst plays a crucial role in enhancing business efficiency through operational reporting and data management. This position focuses on identifying issues, streamlining processes, and implementing impactful solutions within delivery enablement projects. The analyst will collaborate cross-functionally to ensure seamless integration of enhancements, ultimately driving improved outcomes.

Key Responsibilities

  1. Conduct Thorough Analysis To Identify Existing Issues Within Business Operations, Utilizing Contact Center Operations Knowledge To Enhance Overall Efficiency.
  1. Optimize Workflows By Developing And Implementing Solutions Tailored To Project Needs, Ensuring Alignment With Customer Service Objectives.
  1. Generate Detailed Reports And Comprehensive Analyses Using Analytical Tools To Inform Decision-Making And Drive Process Improvements Within The Assigned Project.
  1. Collaborate Cross-Functionally With Various Teams To Ensure Seamless Integration Of Enhancements, Maximizing Project Outcomes And Customer Satisfaction.
  1. Utilize Advanced Analytical Tools And Methodologies To Continuously Monitor Performance Metrics, Suggesting Strategic Initiatives For Ongoing Optimization In Contact Center Operations.

Skill Requirements

  1. Proficient Understanding Of Contact Center Operations And Customer Service Processes.
  1. Strong Analytical Skills, With The Ability To Interpret Data And Generate Actionable Insights.
  1. Excellent Written And Verbal Communication Skills For Effective Collaboration And Reporting.
  1. Familiarity With Process Mapping And Documentation Techniques.
  1. Outcome-Oriented Mindset, Focused On Driving Improvements And Meeting Project Goals.

Other Requirements

  1. Certification In Customer Service Or Contact Center Management Is Optional But Valuable

Not included in the source posting: about the role, benefits.

Who can apply

The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.

Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.

Apply