Senior Administrator - Desk Side Services, AMT Asset Management Software
HCLTech
Washington, MinnesotaPosted 23 days agoDiscoveredMatch locked
About the role
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Job Description
Senior Administrator - Desk Side Services, AMT Asset Management Software
Washington, Minnesota
Job Summary
The Deskside Support Technician provides onsite IT support in a ServiceNow-driven, SLA-managed enterprise environment supporting Allianz business units. This role focuses on incident resolution, device lifecycle management, and delivering a high-quality end-user experience while adhering to defined ITSM processes and performance metrics.
Key Responsibilities
- Manage and resolve incidents and service requests using ServiceNow ITSM platform
- Accurately log, categorize, and update tickets with required details throughout the lifecycle
- Prioritize tickets based on business impact and urgency, ensuring SLA compliance
- Escalate issues to appropriate resolver groups when required
- Monitor assigned queue and maintain ticket ownership until resolution
Skill Requirements
- Strong troubleshooting and problem-solving ability
- Ability to manage multiple tickets in a high-volume queue
- Strong prioritization and time management skills
- Ability to work independently and collaboratively
Other Requirements
- Experience in enterprise deskside or IT support environment
- Hands-on experience with ServiceNow or similar ITSM tools
- Knowledge of Windows OS, laptops, mobile devices, and enterprise applications
- Knowledge of Mac OS, laptops, mobile devices, and enterprise applications
Maximum Salary (US):
88000
Minimum Salary (US):
54000
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