Service Delivery Manager
HCLTech
Chennai, Tamil Nadu, IndiaPosted 23 days agoDiscoveredMatch locked
About the role
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Job Description
Service Delivery Manager
Chennai, Tamil Nadu
Job Summary
The Finance Manager is responsible for overseeing the project's financial planning, budgeting, accounting operations, financial reporting, compliance, and cost management. The role ensures financial health, supports strategic decision-making, and maintains adherence to regulatory and organizational policies.
Key Responsibilities
- To define and implement clear service level agreements (SLAs) for support operations.
- Managing Cost of providing service within budgeted levels
- Ensure process effectiveness and continual service improvement
- Managing risks and escalating appropriately to Sr Management
- Co-ordination with onsite track leads and engaging with Customers
- To guide and coach a team of support specialists, empowering them through trainings and managing their performance.
Skill Requirements
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Other Requirements
Financial Planning & Analysis
Prepare annual budgets, forecasts, and financial plans.Analyze financial performance and provide recommendations to improve profitability.Monitor budget utilization and identify cost-saving opportunities.Support business leaders with financial insights and decision-making.
Financial Reporting
Prepare monthly, quarterly, and annual financial statements.Ensure timely and accurate management reporting.Present financial performance reports to senior leadership.Develop and maintain financial dashboards and KPIs.
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Who can apply
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