Payroll Service Delivery Consultant
Job Description
delivering the overall mission of EMEA HR Shared Services
accurately, compliantly, and on time
, while providing an excellent employee and stakeholder experience.
Based within the EMEA Payroll Service Delivery Team, the position provides end-to-end payroll services across a broad and diverse range of countries within the EMEA region
The role contributes directly to strengthening partnerships, executing HR Shared Services strategy, and delivering consistently high-quality outcomes for employees and stakeholders .
Key Responsibilities
Payroll Delivery & Compliance
- Own the monthly end-to-end payroll
, ensuring compliance with payroll legislation, statutory requirements, benefits, and tax obligations.
- Complete end to end
payroll reconciliation and validation
, operating in line with audit standards, governance frameworks, and internal controls.
- Ensure payroll inputs are thoroughly reviewed and validated to deliver
accurate, timely payments
to employees and third parties.
- Work and deliver to strict deadlines and timelines
EMEA HR Shared Services Contribution
- Actively contribute to the overall objectives of EMEA HR Shared Services
, aligning payroll delivery to broader service, risk, and employee-experience goals.
- Support payroll processing across
all EMEA countries
as required, promoting consistency, quality, and resilience across the region.
- Champion a
customer-centric mindset
Partnership & Stakeholder Management
- Has a strong capability to collaboratively with peers across the pay and financial governance and reconciliation teams contributing to broader business continuity and cross-country coverage
•
Build and strengthen partnerships
with internal HR teams, Finance, Vendors, and key business stakeholders.
- Manage relationships with
external payroll vendors
, ensuring service levels, compliance, and continuous improvement commitments are met.
- Act as a key point of contact with
external statutory bodies and auditors
, supporting regulatory requirements, audits, and inspections
- Maintain effective, trusted relationships with stakeholders through clear communication and proactive engagement.
Risk, Controls & Continuous Improvement
- Ensure risk management, SOX controls, and payroll governance
are embedded, effective, and consistently applied.
- Proactively identify issues, risks, and
drive solutions
through strong judgement and collaboration.
- Contribute to
projects, transformation initiatives, and process improvement activities
Essential Requirements
- Proven EMEA payroll experience
, preferably in a multi-country or complex organisational environment.
- Excellent
Excel capability
, including reconciliation and data-validation skills.
- Robust PC skills with experience using
multiple payroll systems
.
- Ability to work independently, demonstrating
ownership, initiative, and accountability
.
- A collaborative team player who builds trust, fosters partnership, and demonstrates flexibility within and beyond the payroll function.
- Demonstrated ability to
manage multiple priorities and deadlines
across payroll cycles.
- Excellent written and verbal communication skills, with the ability to engage confidently with stakeholders at all levels and external bodies.
- High levels of
accuracy, attention to detail, and control awareness
Desirable Experience
- Experience within a large, complex corporate organisation
.
- Familiarity with stock payments and payroll governance (process, metrics, controls)
- In-depth understanding of payroll accounting, financial controls, and integration with Finance processes.
- Familiarity with ADP & Workday payroll software
- Payroll qualifications such as CIPP
Benefits of working at Bank of America
UK
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
- 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
- Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
- Access to an Employee Assistance Program for confidential support and help for everyday matters
- Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
- Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions.
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.
Bank of America
Not included in the source posting: what you'll do.
Skills
Who can apply
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