Connecting Odds
HCLTech

Sr Technical Lead (Support & Operations)

HCLTech
Singapore, SingaporePosted 24 days agoDiscoveredMatch locked

Position Summary

Provide L3 support for enterprise Windows infrastructure, VMware, Nutanix, Active Directory and Hybrid Identity services in a 24x7 managed services environment.

Support Coverage

24x7 operational support, shift rotation, on-call support, major incident management, SLA compliance and DR activities.

Operational Responsibilities

  • Incident, Problem and Change Management
  • RCA and KEDB Management
  • Patching and Vulnerability Remediation
  • Lifecycle Management and EOL/EOS Tracking
  • Capacity and Performance Management
  • DR Planning and Execution
  • OEM Coordination
  • Documentation, SOP and Runbook Maintenance

Technical Requirements

  • Windows Server 2016/2019/2022 Administration
  • Active Directory, DNS, DHCP, DFS, GPO, ADFS, KMS, RDS
  • VMware ESXi, vCenter, HA, DRS, vMotion
  • Nutanix Prism, AHV, CVM, LCM
  • SCCM, BigFix, Datadog, Grafana
  • AD Manager Plus and Quest Recovery Manager

AD and Entra ID Responsibilities

  • Azure AD / Entra ID Operations
  • Conditional Access Administration
  • Identity Governance
  • RBAC Administration
  • Access Certification Reviews
  • Entra Connect Management
  • AD Recovery using Quest Recovery Manager
  • AD Manager Plus Administration
  • Security and Compliance Audits
  • Hybrid Identity Management
  • Certificate Lifecycle Management

Automation Skills

  • Ansible Automation Platform
  • Terraform Infrastructure as Code
  • PowerShell Automation
  • Python Scripting
  • Workflow Automation
  • Reusable Playbooks and IaC Modules

Preferred Certifications

  • Microsoft Windows Server Hybrid Administrator
  • Microsoft Identity and Access Administrator
  • VMware VCP/VCAP
  • Nutanix NCP
  • Red Hat Ansible Automation
  • Hashicorp Terraform Associate
  • ITIL Foundation

Not included in the source posting: about the role, benefits.

Skills

ansibleterraformgrafanapythonazure

Who can apply

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