Connecting Odds
Docsumo

Account Manager – North America

Docsumo
IndiaPosted 18 days agoDiscoveredMatch locked
RemoteFull TimeCustomer Service

India (Remote)

Working Hours:

About Docsumo

Docsumo is your go-to Document AI solution for streamlining business operations. We turn complex documents like bank statements, policies, and financial statements into valuable, actionable data. Our cutting-edge technology helps businesses make smarter decisions faster. We are backed by marquee investors such as Sequoia, Barclays, Fifth Wall, Common Ocean, and Techstars. At Docsumo , we're on a mission to revolutionise how businesses handle data. We empower companies to:

Role Overview

We are seeking an experienced

Account Manager

to focus on

expansion, and growth of large accounts across the North America market

, including

enterprise and mid-market customers

. This role is part of the sales organization and is responsible for driving increased product adoption within existing accounts. You will manage and expand relationships with complex, multi-stakeholder organizations such as

Nomura, SVB, Intertek

, and similar large global customers. The role requires strong stakeholder management skills, a consultative sales approach, and the ability to identify and drive additional use cases across teams.

Key Responsibilities

  • Carry a quarterly & annual sales quota and pipeline generation in existing customers
  • Own and grow a portfolio of

large accounts (enterprise and mid-market)

with a primary focus on account expansion and retention

  • Build and maintain strong relationships with

senior technical and business stakeholders

, including CTOs, Engineering Leaders, and their direct reports

  • Proactively engage customers through

email, calls, and virtual meetings

to drive adoption and uncover growth opportunities

  • Understand how various teams within an organization are using the product and

identify additional use cases and expansion opportunities

  • Conduct

solution-oriented product demonstrations

tailored to different teams and stakeholder needs

  • Position the product by showcasing

relevant customer success stories and internal use cases

  • Collaborate closely with

Product, Customer Success, and Engineering

teams to ensure alignment on customer needs and successful execution

  • Maintain accurate account plans, expansion pipeline, and activity tracking using CRM tools
  • Monitor market trends and customer requirements within the

Requirements

•

5+ years of experience

in Account Management, Customer Expansion, or Sales roles within B2B SaaS

  • Ability to cold call CXOs to understand customer pain points & journeys.
  • Proven experience managing and expanding

large accounts across enterprise and mid-market segments

  • Strong ability to engage with

technical stakeholders

and conduct executive-level conversations

  • Experience in running

software demonstrations and solution discussions

  • Excellent

written and verbal communication skills

, with a structured and persuasive approach

  • Strong consultative selling and relationship management capabilities
  • Prior experience working with

North American customers

and operating in EST time zones

  • Comfortable working

Preferred Qualifications

  • Experience with

Document AI, OCR, automation platforms, or enterprise software solutions

  • Exposure to regulated or complex industries such as

BFSI, FinTech, or large global services organizations

  • Familiarity with CRM platforms such as

Success Metrics

  • Growth in account value through expanded product usage
  • Increased adoption across multiple teams within the same customer organization
  • Strong customer satisfaction and long-term retention
  • Consistent and predictable expansion pipeline

Originally posted on Himalayas

Not included in the source posting: benefits.

Skills

artificial-intelligencehubspotgo

Who can apply

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