Business Capability Expert - Commercial Process E2E

• Analyze, design, and optimize end-to-end commercial processes.
• Ensure alignment with the underpinning IT applications including relevant process performance metrics & KPI's and compliance requirements and controls.
• Identify automation opportunities and application of AI tools for Commercial backbone processes
• Ensure compliance with commercial process standards and governance mechanisms.
• Monitor KPIs and SLAs to drive continuous improvement in Commercial workstream

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• Collaborate with technology teams to integrate AI/ML solutions into commercial workflow (e.g. Automatic Opportunity creation, Quote creation, Order booking, etc.).
• Evaluate emerging technologies and recommend innovative solutions for operational efficiency.

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• Work closely with business and IT stakeholders to understand requirements and deliver process improvements.
• Conduct workshops and training sessions on Commercial backbone processes.
• Collaborate with the other BCE/BPEs for cross functional requirement
• Being a change agent by clarifying the impact of the new ways of working including process mining, KPI performance management, adoption traceability etc.
• Collaborating with Philips University or other parties to support in learning curricula for the stakeholders identified.
• Building and maintaining communities of practice in your respective domain and ensuring that people competencies and capabilities are in place to execute the standard solutions in their process domains and identify opportunities for improvement.
• Curate performance impact tracking & reporting, with reference to internal/external benchmarks and relevant targets.

• Minimum 6-10 years industry experience with University degree desirable in Business, Engineering, Computer Science, or other related field or equivalent combination of academic and work experience
• Experience in backend Commercial processes in combination with E2E process knowhow, technology based solution mindset.
• Expert knowledge and hands on experience in Salesforce or Apttus, SAP, Zuora or similar applications is a must.
• Full end-to-end multi-modal commercial processes execution knowledge.
• Quality and regulatory requirements understanding
• Professional demeanor and strong communications skills
• Excellent leadership skills with the ability to influence other senior colleagues
• Fluency in English, verbal and written

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. Indicate if this role is an office/field/onsite role. About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business .
• Discover our rich and exciting history .
• Learn more about our purpose .

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .