Branch Team Lead

• Supports branch leadership in a facility with 2-10 team members along the Branch Manager & Supervisor.
• Provides peer-to-peer coaching to support the continued development of skills and confidence of team members to effectively perform branch operations. Delegates and assigns duties based on workload variance.
• Provides exceptional customer service, leads by example, and utilizes sound judgement & best practices to resolve customer concerns.
• Supports the branch team with the preparation of customer quotes, orders, returns, as well as company initiatives & projects.
• Fosters open communication between all internal business partners including Sales, Branch Network, Customer Service Centers, and Onsite Service teams
• Facilitates team member on-boarding and on-going training
• Maintain a well-rounded knowledge of products sold including the completion of the required training programs.
• Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety and operational improvements.
• Suggests and implements changes to enhance defined processes and improve sales and service.
• Ensure team compliance with all regulatory issues and company policies.
• Other branch support related duties including but not limited supporting the warehouse functions as required.

• Highschool Diploma or equivalent preferred.
• 1-3 years of customer service and sales experience in a related field preferred. Previous leadership experience would be a definite asset.
• Passion for customer service, sales and people development with an ability to energize others and work within high performing teams.
• Ability to adapt to shifting demands and competing priorities.
• Ability to understand and articulate the vision of Grainger to all team members.
• Proficient computer skills and aptitude in the use of computers and software applications.
• Ability to safely learn and operate powered industrial equipment
• Understanding of local customer and market dynamics and requirements would be an asset.
• Possession of a valid driver's license and a reliable vehicle (if driving required) is preferred.

This role may require you to attend customers' sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Rewards and Benefits : Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!