Bilingual Customer Engagement Specialist

• Answer 40-60 inbound calls, responding to inquiries ranging from routine to moderate complexity.

• Capture member information accurately and update systems with complete and concise data.

• Ensure flexibility, stay organized, and comply with constantly changing programs and business rules.

• Investigate issues that cannot be resolved at the time of initial call. Collaborate with internal teams to research and follow up with the Member until a resolution occurs.

• Comfortable working in the healthcare field, with an acute awareness for privacy, confidentiality and professionalism.

• Ability to determine proper issue escalation - joining forces with other internal departments for answers, therefore closing the loop and providing a solution for the Member.

• Ability to work 40 hours/week, Monday - Friday, with shift availability between 7:00 a.m. and 9:00 p.m. Eastern Time is required.

• Proficient computer skills including Microsoft Word, Excel, Outlook required.

• Capacity to work unencumbered and independently in a home office/virtual environment.

• Internet connection must be through a cable broadband or fiber optic internet service provider with speeds of at least 50 Mbps download/25 Mbps upload required. *No mobile hot spots permitted.

• Proficiency to navigate multiple computer software/systems and multi-screen functionality with ease.

• Demonstrated sensitivity, empathy, and compassion with Member callers.

• Able to maintain confidentiality and adhere to HIPAA requirements.

• Excellent written communication: ability to document caller interactions in a concise manner.

• Active listening skills while providing exceptional customer service.

• Excellent verbal communication skills with the ability to present information in an empathetic, clear, way. Must be adaptable, flexible, and readily able to adjust to changing situations.

• Able to apply logical thinking when evaluating problems.

• Adept to interacting with diverse populations.

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• Associate's Degree in Business, Management, or Operations.

• 2+ years of experience in dental insurance or a dental office.

• Exposure to Medicare, Medicare Advantage, or Medicaid insurance claims.

At Avēsis , we strive to design equitable, and competitive compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current pay ranges for new hires in each zone are: Zone A: $16.68-$27.81Zone B: $18.14-$30.24Zone C: $19.55-$32.59FLSA Status: Hourly/Non-Exempt This role may also be eligible for benefits, bonuses, and commission. Please visit Avesis Pay Zones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.

• Competitive compensation package.

• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.

• Life and disability insurance.

• A great 401(k) with company match.

• Tuition assistance, paid parental leave and backup family care.

• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.

• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.

• Employee Resource Groups that advocate for inclusion and diversity in all that we do.

• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.