Track Manager (Support & Operations)

Provide Level 3 technical leadership and engineering support for Hybrid Cloud infrastructure. Responsible for complex troubleshooting, architecture governance, automation strategy, platform optimization, RCA, and technology lifecycle management.

Key Responsibilities  Manage Windows, VMware, Nutanix, AWS and Azure environments.  Perform incident, problem, change and service request management.  Execute patching, vulnerability remediation and compliance activities.  Participate in disaster recovery planning, testing and execution.  Maintain SOPs, runbooks, CMDB and operational documentation.  Coordinate with OEM vendors and cloud providers for issue resolution.  Lead RCA for major incidents and drive permanent fixes.  Design platform standards, automation frameworks and cloud governance controls.

Technical Skills  Windows Server 2016/2019/2022, Active Directory, DNS, DHCP, DFS, GPO, ADFS, SCCM  VMware vSphere, ESXi, vCenter, DRS, HA, SRM  Nutanix Prism, AHV, AOS, CVM, LCM  AWS: EC2, VPC, IAM, ELB, EBS, S3, Route53, CloudWatch  Azure: Virtual Machines, VNET, Storage, Key Vault, Azure AD, Azure Site Recovery  Patch Management, Vulnerability Remediation, Disaster Recovery and Capacity Management  Automation Skills  Hands-on experience in Ansible and/or Terraform for infrastructure provisioning, configuration management, and automation.  Strong scripting skills using PowerShell, Python, and/or Shell Scripting for operational automation.  Experience developing and maintaining automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions to improve operational efficiency and reduce manual effort.

24x7 Support Coverage   Provide 24x7 operational support, monitoring, incident management, and troubleshooting to ensure service availability and business continuity.   Participate in shift-based support, on-call rotations, and major incident management activities to meet SLA commitments.