Service Delivery Manager

• Manage end-to-end service delivery for a team of ~45 members.

• Ensure SLA compliance and proactively mitigate delivery risks.

• Handle escalations, governance, stakeholder communication, and issue resolution.

• Drive process adherence, continuous improvement, automation, and innovation initiatives.

• Lead service reporting (MSR/RAG), performance metrics, and team alignment.

• Service Delivery Management and Application Support/AMS leadership.

• SLA, KPI, Incident, Problem, and Risk Management.

• Stakeholder Management, Governance, and Escalation Handling.

• Reporting expertise (MSR, RAG Dashboards, Service Metrics).

• Continuous Improvement, Automation, Team Management, and Operational Excellence

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.

• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.

• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.