Sr. Associate - BCM - Mortgage & Loan Origination Services 5B

As part of the Consumer Lending assessment team, you will be responsible for:

• Execute operational tasks in any of the processes across

including specialist knowledge and understanding to make complex lending assessment decisions within Delegated Lending Authority and the Bank’s credit policy.

• Verifying loan applicant data and supporting evidence to exercise DLA for Line-1 assessment activities, perform

in line with defined process guidelines.

• Deliver decisions within the credit policy guidelines that balance responsible lending with positive customer outcomes.
• Calculate accurate fees and charges applicable to loan documentation.
• Review customer, financial, and loan-related documentation to ensure

with client policies and regulatory requirements.

• Handle

within defined authority and process frameworks.

• Maintain productivity and accuracy benchmarks as defined by the business and ensure completion of all assigned tasks within agreed timelines and SLAs.
• Engage with

through a blended model of calls, emails, and case systems to resolve queries, clarify requirements, and support workflow completion.

• Conduct

and support downstream quality processes to proactively identify and correct data or document discrepancies.

• Collaborate with Team Leaders, Quality, and Training teams to ensure

.

• Contribute to

by identifying recurring issues, suggesting process enhancements, and supporting automation opportunities.

• Ensure strict adherence to

always.

• Support knowledge transitions, cross-skilling, and training of new team members as required.

• Operate within established risk management frameworks and ensure adherence to internal policies, procedures, and relevant legislation
• Ensure customer interactions meet prescribed regulatory timeframes, Escalate identified issues, concerns, or risks to the appropriate teams for timely management and resolution
• Complete all mandatory training requirements with-in the associated time frame
• Positively reinforce a strong risk culture through governance, controls, and other best practices
• Ensure strict adherence to compliance, confidentiality, information security, and data protection standards always
• Identify and escalate potential risks or issues in a timely manner and support remediation actions to ensure effective ongoing risk management

• All

.

• Weekend working may be required based on business needs and will be accounted for under

• Expected to

• Commerce or any other equivalent graduate degree barring technical expertise

• 3+ years of relevant experience in

, preferably within a Banking BPO or Financial Services environment.

• Exposure to any stage of the lending lifecycle—

.

• Working knowledge of

• Proficiency in

(Excel, Word, Outlook); exposure to reporting or workflow tools is an added advantage.

• Ability to manage volumes, prioritize tasks, and deliver consistent performance in a time-sensitive environment.

• Strong attention to detail with a

.

• Analytical thinking and sound judgment within defined process boundaries.
• High level of ownership, accountability, and execution discipline.
• Ability to collaborate effectively across teams, shifts, and geographies.
• Client-focused approach with a commitment to accuracy, compliance, and service excellence.
• Openness to change, learning, and continuous improvement in a dynamic operating environment.