Associate Director, Field Reimbursement Syracuse, NY
Primary Geography: Syracuse, NY including Buffalo to Albany
customer facing
Key Responsibilities
- Mitigate access and reimbursement disruptions through education of office staff on payer coverage and policies, and acquisition pathways.
- Educate offices in navigating access and reimbursement challenges independently through the post-prescribing phase.
- Support complex access and reimbursement issues as needed.
- Identify and prioritize implementation barriers for removal at customer campuses.
- Develop strategic plans that include next actions, action owners and completion dates.
- Drive implementation barrier closure.
- Orchestrate coordinated plans across internal partners for aligned customers, built from a shared diagnosis.
The ideal candidate must have the ability to thrive in a fast-paced, complex environment. In addition, the ability to partner cross-functionally both internally and externally while remaining highly adaptable in a changing ecosystem is critical. It is expected that the successful candidate will have demonstrated experience working within a diverse team, navigating multiple sites of care, and developing and implementing strategic business plans with specific, measurable, action-oriented objectives.
Basic Qualifications
- Bachelor’s Degree
- 5+ years of experience in pharmaceutical or healthcare reimbursement, specialty product support, payer marketing, patient support programs, or reimbursement HUB programs
- Experience with J codes, Q codes, and reimbursement billing requirements
- Ability to travel 50% plus of the time
Preferred Qualifications
- Strong knowledge of payer channels including Medicare Parts B, C, D, Medicaid, and commercial insurance.
- Experience with specialty injected or infused products in buy-and-bill settings across sites of care.
- Experience working with specialty pharmacy and reimbursement HUB services.
- Exceptional Communication skills with demonstrated ability to simplify complex systems and persuade
- Strong relationship management, problem-solving, and independent execution skills.
- Demonstrated ability to effectively educate offices on access and reimbursement processes.
- Proactive implementation execution excellence focused on streamlining and simplifying processes.
- Proven indirect/direct leadership with demonstrated peer collaboration effectiveness.
- Knowledge of aligned accounts and existing customer relationships.
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