Technical Support Specialist

• Administer, configure, and manage JD Edwards EnterpriseOne (E1) environments, ensuring optimal performance, reliability, and security.

• Perform day-to-day management of EnterpriseOne instances including deployment, upgrades, troubleshooting, and patch management.

• Provide expert-level support for CNC configurations, server management, and all JD Edwards-related issues, ensuring high system availability.

• Coordinate the installation and configuration of JD Edwards EnterpriseOne tools and applications in different environments (Development, Test, Production).

•

• JD Edwards EnterpriseOne upgrade from version 9.1 to 9.2 with the latest upgrade tools and techniques.

•

• Oversee and manage JD Edwards EnterpriseOne instances hosted on cloud platforms (AWS, Azure, Oracle Cloud, etc.), ensuring proper scaling, security, and performance.

• Collaborate with cloud infrastructure teams to deploy and maintain JD Edwards EnterpriseOne in cloud-based environments, leveraging cloud tools and automation to streamline deployment and maintenance.

• Experience with deploying JD Edwards EnterpriseOne in cloud-native or hybrid cloud environments, including best practices for cloud security, data storage, and backup.

• Leverage cloud infrastructure to optimize performance, scalability, and cost-effectiveness.

•

• Monitor and optimize the performance of JD Edwards EnterpriseOne applications and databases.

• Perform root cause analysis of system performance issues and implement corrective actions to improve system stability and performance.

• Troubleshoot and resolve issues across JD Edwards CNC components (e.g., batch processing, security, database, and application server issues).

•

• Maintain system patches and updates for JD Edwards EnterpriseOne, including applying fixes, service packs, and critical patches.

• Implement and manage JD Edwards EnterpriseOne security configurations, including user roles, security settings, and audit logs.

• Ensure that all security measures are in place, both for cloud and on-premises installations, in compliance with organizational policies and regulations.

•

• Create and maintain detailed documentation for JD Edwards EnterpriseOne environments, processes, procedures, and upgrade methodologies.

• Provide training and knowledge transfer to junior administrators and other IT staff, ensuring a high level of technical proficiency within the team.

• Collaborate with cross-functional teams to establish best practices and ensure that business processes are aligned with JD Edwards capabilities.

•

• Work closely with business and technical teams to understand system requirements and provide technical expertise on JD Edwards EnterpriseOne.

• Coordinate with vendors and third-party service providers to resolve system-related issues and ensure smooth operations.

• Provide proactive guidance to project teams on new functionality, changes, and future upgrades.

• Bachelor’s/master’s degree in computer science, Information Technology, Engineering, or a related field (or equivalent work experience).

• Minimum of 10+ years of experience in JD Edwards EnterpriseOne CNC administration.

• Strong experience with JD Edwards tools such as

, and other related utilities.

• Strong knowledge of

(AWS, Azure, Oracle Cloud) and cloud-based deployment strategies for JD Edwards applications.

• Proven experience in

and cloud environment management.

• Deep understanding of JD Edwards architecture, including

.

• Experience with performance tuning of JD Edwards applications, including memory management, database performance, and batch job optimizations.

• Strong knowledge of

, including Oracle and SQL Server, and the ability to work with database backups, restores, and troubleshooting.

• Familiarity with

in relation to JD Edwards.

• Experience with JD Edwards integration tools (e.g.,

).

• Strong problem-solving skills, with the ability to troubleshoot and resolve complex technical issues.

• Familiarity with

• JD Edwards EnterpriseOne CNC Certification.

• Experience with

(e.g., Jenkins, Ansible, Terraform) for automation of JD Edwards deployments.

• Experience with

, high availability solutions, and disaster recovery planning for JD Edwards systems in the cloud.

• Knowledge of

• Strong communication skills to collaborate with technical teams, business stakeholders, and external vendors.

• Analytical mindset and ability to handle high-pressure situations.

• Ability to work independently and take ownership of critical tasks.

• A proactive and continuous improvement mindset to enhance system efficiency and performance.

• Full-time role with flexible working options (remote or hybrid, depending on the organization's needs).

• Opportunity to work on a global scale with cutting-edge cloud infrastructure.

• Collaborative and supportive environment with opportunities for professional growth and advancement.