Customer Service Representative (Payment Support)

ASAP

What does a day in the life of a Customer Service Representative (Payment Support) look like?

• Build, update, and maintain our payments-specific supplier database

• Own supplier outreach (email, phone, etc.) to collect and verify information

• Identify and flag inconsistencies, missing data, or potential issues proactively

• Communicate clearly with internal teams to resolve questions and ensure accuracy from the start

• Respond promptly and professionally to customer inquiries via phone, email, or chat

• Provide accurate information about products and services to customers

• Resolve customer issues in a timely and efficient manner

• Follow up with customers to ensure that their issues have been resolved to their satisfaction

• Properly and accurately document customer interactions in the organization’s CRM

• Adhere to company policies and procedures

• Meet or exceed performance targets for related KPIs

• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

• Collaborate with other departments as needed

• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

• Perform other duties as assigned

What are the required qualifications of a Customer Service Representative (Payment Support)?

• Minimum of 2 years of previous customer service experience, preferably in a call center environment

• Financial related experience such as billing, invoicing or processing payments

• Exceptional attention to detail and accuracy

• Strong critical thinking skills and ability to ask clear, thoughtful questions

• Highly organized, dependable, and consistent with follow-through

• Comfortable working with systems, repetitive workflows, and outreach (including phone calls)

• Able to work independently while knowing when to escalate issues

• Experience in operations support, data entry, or administrative roles is a plus (not required)

• Strong communication skills, both verbal and written

• Knowledge and experience with a CRM is a plus

• Proficient in using computers and various software applications

• Strong problem-solving skills

• Strong attention to detail

• Competitive compensation

• Adherence to government-mandated benefits

• Retirement Savings Program with Company Matching

• Life Insurance

• HMO on day 1

• Paid time off, birthday leave

• Beautiful facility & Free Meals for onsite positions

• Opportunities for skills training and personal and professional development

• Employee Referral Program

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