Principal Consumer Services Product Owner

This role is responsible for defining, planning, and executing the platform strategy, collaborating with various teams to deliver software solutions that delight customers and enhance our Consumer & Small and Medium Business (SMB) Subscription offerings. The role plans and manages technical programs or projects, effectively steering them to meet specific roadmap and feature objectives. The role develops a comprehensive software vision and roadmap for product initiatives.

• Own and drive

• Operate as a hybrid

.

• Lead cross-functional requirements discovery and refinement, converting business problems into

.

• Manage business expectations and

• Plays a leadership role and drives the progress of the end to end

across subscription experiences (enrollment, billing, servicing, lifecycle operations).

• Translate business objectives into

, ensuring traceability from strategy → epics → features → stories → acceptance criteria.

• Leads cross-functional teams through agile development process, including sprint planning, daily standups and retrospectives

• Maintain alignment between

product requirements and definitions to align stakeholder needs.

• Manage the feature parity for multiple subscription offers in multiple Geo countries -

• Facilitate structured requirements discovery to capture:
• Business objectives, scope boundaries, assumptions, constraints, risks, and dependencies

• End-to-end workflow requirements, exception handling, and operational controls

• Create and manage

(epics, features, user stories, enablers) with:

• Clear problem statements and outcomes

• Detailed functional requirements and non-functional requirements (NFRs)

• Acceptance criteria, validations, and test considerations

• Ensure backlog readiness for development through grooming, prioritization, and dependency management.

• Plan, lead, and document

to converge on solution design and operational feasibility.

• Identify, engage, and consult

to build comprehensive requirements across complex domains (e.g., billing, invoicing, payments, finance, logistics, regulatory).

• Drive decision-making through tradeoff analysis (cost/benefit, timeline, risk) and clearly communicate outcomes.

• Partner with architects/designers to define

, integrations, data flows, and business rules.

• Ensure solutions support operational execution needs, including:
• Monitoring/controls, auditability, exception management, and support readiness

• Produce delivery-ready functional artifacts (as applicable):
• Process flows, use cases, state transitions, business rules catalogs, interface/event requirements, and reporting needs.

• Partner with engineering teams to support implementation through:
• Sprint planning inputs, scope clarifications, and change control

• UAT readiness, defect triage, and release validation

• Coordinate with partner orgs and downstream consumers (e.g., TIO, CSS, support operations) to ensure integrated outcomes.

• Subscription enrollment expansions that require

• Design and requirements for

(activation, cancellation, unreturned equipment, return shipping, early cancellation schedules), including operational workflows and finance/legal alignment.

• Payment methods enablement (e.g.,

, SEPA-like direct debit flows)

• Regulatory/disclosure-driven requirements (e.g.,

and the operational/accounting impacts of subscription models)

• Governance-aligned deliverables such as

• Backlog quality: requirements are

with minimal rework.

• Cross-team alignment: stakeholders converge on scope, priorities, and decisions efficiently.

• Delivery outcomes: solutions meet business intent, operational needs, and integration requirements with successful release validation/UAT support.

• Stakeholder confidence: teams consistently rely on this role as the “single source of truth” for requirements and solution intent.

• Four-year or Graduate Degree in Computer Science, Software Engineering, Information Systems or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 10+ years of work experience, preferably in product management, digital or software product development, or a related field.

• Proven experience in

roles for enterprise-scale digital products.

• Demonstrated ability to:
• Lead ambiguous problem spaces and translate them into structured, delivery-ready requirements

• Influence across org boundaries without direct authority

• Communicate effectively with both business and technical audiences

• Strong capability in workshop facilitation, stakeholder alignment, and conflict resolution.

• Hands-on proficiency with

• PMP preferred

• Agile Methodology
• Automation
• JIRA
• New Product Development
• Process Improvement
• Product Management
• Project Engineering
• Project Management
• Risk Management
• Scrum (Software Development)
• Software Development
• Sprint Planning

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts large functions and leads large, cross-division functional teams or projects.

Complexity

• Provides highly innovative solutions to complex problems within established policy.

Pay & Benefits

The pay range for this role is $147,050 to $230,850 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits: HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave
• US benefits overview https://hpbenefits.ce.alight.com/

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.