Junior Customer Service Specialist with Dutch | Enterprise Managed Services

• Support HCP/HCO onboarding, contracting, activity requests, travel arrangements, invoicing, and payment-related processes,

• Assist HCPs/HCOs throughout onboarding activities, including profile creation, registration support, and issue resolution,

• Facilitate contract preparation, execution, e-signature processes, and status tracking,

• Review contracts for completeness and accuracy, escalating complex issues to Legal or Compliance teams when required,

• Follow up with HCPs/HCOs and internal stakeholders on outstanding onboarding and contracting activities,

• Support contract amendments and documentation updates by coordinating with business owners, legal, and compliance teams,

• Perform due diligence activities, including license verification, Conflict of Interest (COI) reviews, and exclusion screening,

• Maintain accurate records and documentation to ensure audit readiness and compliance with internal policies,

• Support post-engagement activities, including invoice reconciliation, expense recording, and payment follow-up,

• Contribute to process improvement initiatives, documentation updates, and adoption of automation and digital tools.

• 1-2 years of experience in customer service, onboarding, contract management, HCP/HCO engagement operations, or similar administrative support roles,

• Proficiency in English, allowing for fluent communication both verbal and written,

• Proficiency in Dutch, allowing for fluent communication both verbal and written,

• Understanding of customer service principles and ability to deliver high-quality support to internal and external stakeholders,

• Experience working with documentation, contracts, onboarding records, or compliance-related processes,

• Ability to analyze and resolve issues using established processes and research tools,

• Experience with CRM, onboarding, contract lifecycle management, or master data management systems is an advantage,

• Excellent organizational, communication, and time management skills,

• Ability to work independently and collaboratively across different stakeholder groups,

• Strong proficiency in using new technologies and AI-based tools in your daily work (e.g., task automation, information analysis, content creation).

• Exposure to healthcare, life sciences, medical affairs support, or HCP/HCO engagement processes,

• Experience supporting onboarding, contracting, compliance, or process automation initiatives.

By joining us you gain: •

• hybrid working model (2 days on-site, 3 days remote), flexible start of the day, workation, sabbatical leave,

•

• our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,

•

• a medical care package (incl. physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice,

• Possibility to create your

• vouchers, discounts on IT equipment and car purchase,

•

per month,

• Additional paid

,

• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

• Submit your resume,

• Have a short phone conversation with our Recruiter,

• Language level verification,

• Let's get to know each other better during two rounds of interviews.

If you are interested in this position, please send us your CV in English.

If you have additional questions, please contact us: pl_mso_career@pwc.com Please note that we do not collect resumes in our inbox.

Your personal data will be processed for recruitment purposes by PwC Business Services sp. z o.o. sp.k. or another PwC entity which runs a recruitment process - (list of entities) . If you have given separate consent, data will also be processed for other purposes in accordance with the content of the consents granted. Full information about processing your personal data is available in the  Privacy Policy.

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