Success Guide - Informatica Product experience mandatory

• Provide prescriptive recommendations, best practices, and technical advice for improving adoption
• Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
• Become an expert in Informatica products (Cloud Data Integration, Cloud Data Quality, Cloud Data Governance and MDM SaaS)
• Help customers consistently achieve their business outcomes
• Leverage AI-assisted tools and automation to deliver timely, scalable recommendations and help customers realize value from AI-powered Informatica capabilities
• Stay up-to-date with emerging trends in data management, automation, and AI to provide forward-looking guidance to customers
• Generate positive feedback from customers, internal teams and leadership
• Show continued professional growth and development.
• Operate an AI First engagement model for a high-volume book of business — using Salesforce Einstein and AI-powered health scoring to prioritize outreach, intervention, and scaled success motions
• Leverage generative AI to create personalized, high-quality customer communications, product adoption content, and success plans across a large portfolio with speed and consistency
• Apply AI-driven signals to identify expansion opportunities, feature adoption gaps, and renewal risks, acting through digital and low-touch engagement programs
• Continuously refine AI-assisted workflows based on customer response and engagement data, contributing to the optimization of scaled success programs

• Solid understanding of data integration, data governance, and enterprise data architecture concepts
• 3-5 yrs experience in post-sale role, preferably in the enterprise SaaS or data management space
• Proven ability to quickly learn new technologies
• Consultative and customer-focused approach and engagement style
• Ability to navigate, escalate, and lead efforts on complex customer requests
• Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)
• Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure
• Comfortable working in a fast-paced, global environment.
• Experience managing a high volume of accounts using AI First and digital engagement strategies within a customer success or account management context
• Proficiency using Salesforce AI features and generative AI tools to generate and personalize content at scale, with strong judgment for reviewing outputs before delivery
• Data-driven mindset with the ability to interpret AI-generated signals and translate them into meaningful customer actions and business outcomes
• Familiarity with AI-powered health scoring, churn prediction, and engagement automation within Salesforce or equivalent CS platforms

Preferred Qualifications & Skills

• Hands-on knowledge of Informatica products (IICS, PowerCenter, MDM, Data Quality, or similar) strongly preferred
• Familiarity with how AI and automation enhance data integration, data quality, and governance workflows
• Worked with global enterprise accounts across diverse cultures and geographies
• Language experience in French and Spanish would be good to have

• This role is based out of our Bangalore, India office
• Candidates must be flexible to work in rotational shifts to support a worldwide customer base spanning Americas, EMEA, and APAC time zones
• Shift schedules will be communicated in advance and may include early morning or late evening hours.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.