Business Relationship Manager Associate Director - Nordic Business Unit

An opportunity exists for a Business Relationship Manager (BRM) to represent Enterprise Technology (ET) across the Nordic Business Unit, covering Denmark, Finland, Norway and Sweden.

The BRM will work closely with Nordic executive leadership, enablement functions, vendors and regional CTO team and global ET teams to:

• Act as the primary technology point of contact for the Nordic business unit and, in some cases, as the de‑facto local IT leadership representative

• Understand business demand, priorities and performance expectations, and translate these into effective adoption of enterprise technology solutions

• Represent Nordic business‑unit requirements, risks and regulatory considerations into ET roadmaps, decisions and governance forums

• Support transparency and confidence in technology financial planning, investment decisions and ongoing cost management

• Ensure that enterprise technology services are delivered and operated in line with Nordic local business, legal and regulatory obligations

Your key responsibilities

• Business Partnership & Relationship Management

• Act as the primary Enterprise Technology point of contact for the Nordic business unit, building trusted relationships with senior business, enablement and regional CTO stakeholders.

• Understand business demand, priorities and performance expectations, and translate these into appropriate enterprise and workplace‑related technology solutions, in collaboration with enablement functions.

• Guide stakeholders in navigating the ET organization, ensuring clarity on ownership, prioritization and decision‑making.

• Enterprise Technology Governance & Roadmaps

• Build strong relationships with ET Product Line Leaders and global ET functions, understanding solution capabilities and roadmaps.

• Advocate for Nordic business‑unit needs, constraints and priorities in global forums, balancing local requirements with global standards and governance.

• Identify and sponsor opportunities to improve end‑user experience across enterprise and workplace technologies, and manage expectations during roll‑outs, upgrades and adoption.

• Financial Governance & Transparency

• Contribute to enterprise technology budget planning and tracking for the Nordic business unit.

• Provide transparency on cost and value implications of ET solutions, supporting informed prioritization and investment decisions.

• Facilitate reporting to Nordic leadership on progress and financial impact of business‑unit‑funded initiatives.

• Risk, Compliance & Vendor Interface

• Act as a key Nordic point of contact for IT, data security and vendor‑related compliance matters, in collaboration with legal, quality and compliance teams.

• Support preparedness, reviews and reporting related to local regulatory and compliance obligations, working with Global ET teams, risk management, legal, procurement and vendors as required.

• Incidents, Escalations & Service Impact

• Serve as the Nordic point of contact for enterprise technology incidents, outages and business escalations.

• Coordinate with global ET teams to ensure timely resolution, clear stakeholder communication, and assessment of Nordic business impact related to deployments or service changes.

• Ability to be based in and permitted to work in Norway; exceptions may be considered for other Nordic locations

• Fluency in a Scandinavian language is required, with a preference for Norwegian

• Passionate about enhancing employee experience through technology

• Ability to creatively apply IT to solve business problems, with a focus on customer needs and expectations

• Ability to operate successfully in a global multi-cultural and partnership organizational environment

• Ability to communicate financial and technical information to a diverse business audience

• Flexibility to adjust to multiple demands and shifting priorities

Please note that a background check will be conducted as part of the recruitment process.

• Relationship building & stakeholder management – Ability to establish trusted relationships with senior business leaders, enablement functions, vendors and global technology teams, and operate as a credible business advisor.

• Business and technology acumen – Strong understanding of enterprise technology services, governance and operating models, with the ability to translate business needs into technology outcomes.

• Financial and commercial awareness – Ability to understand, explain and challenge technology costs, investments and trade‑offs to support sound decision‑making.

• Structured problem solving – Ability to assess complex, ambiguous situations, identify implications for the business unit, and drive resolution across a matrixed organisation.

• Governance, risk and compliance mindset – Comfort engaging on data security, regulatory and vendor‑related matters, in partnership with risk, legal and compliance functions.

• Communication & influence – Ability to communicate clearly at executive level, tailor messages to diverse audiences and influence outcomes without formal authority.

• Cultural & matrix agility – Ability to work effectively across countries, cultures and global teams, balancing local needs with global standards and expectations.

• A Technology or Business-related degree, or equivalent work experience

• 10+ years of proven experience in a leadership position, with a minimum of 5 years in Technology infrastructure management requiring customer interaction.

• Strong working knowledge of ITIL and project management