Customer Experience Agent

• Manage the end-to-end shipment process for small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.

• Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.

• Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer business knowledge.

• Execute all assigned tasks efficiently and with a responsibility and open mindset for changes and adjustments.

• Respond promptly to daily emails and calls (external/internal) and provide excellent customer service.

• Coordinate ocean shipments and logistics while processing all needed work.

• Build strong relationships with all stakeholders, including offshore teams, to deliver a positive customer experience and ensure a smooth execution of the end-to-end shipment life cycle.

• Work closely with customers and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.

• Demonstrate problem-solving and critical thinking skills, as well as excellent interpersonal and communication skills.

• Energetic, well-organized, self-initiated, and good coordination skills are a must.

• Strong experience in customer service in freight forwarding and logistics.

• Customer-centric mindset.

• Good knowledge of MS Excel and experience working with multiple systems.

• Fluency in English both written and spoken is a must. Second European language will be an advantage.

• Problem-solving and critical thinking skills.

• Teamwork and team mindset.

• Excellent interpersonal and communication skills.

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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