Tester
HCLTech
Sacramento, California, United StatesPosted 21 days agoDiscoveredMatch locked
Full-time
Junior Lab Operations Technician – E1.1
Provides frontline support for lab and client systems by managing tickets, performing basic troubleshooting, system maintenance, and supporting hardware and software deployments.
Key Responsibilities
- Manage assigned tickets and complete tasks within SLA requirements.
- Perform first-level troubleshooting for hardware, operating system, and connectivity issues.
- Recover unresponsive systems using established procedures.
- Perform BIOS/IFWI re-flashing, SOC reseating, and basic maintenance activities.
- Install hardware, firmware, driver, and software updates.
- Assist with deploying new client and server systems.
- Configure remote access, power, and network connections.
- Register DHCP and static IP assignments.
- Test cables, patch panels, and basic network connectivity.
- Escalate unresolved issues to higher-level support teams.
Skill Requirements
- Basic PC hardware and operating system knowledge.
- Understanding of networking fundamentals.
- Experience with ticketing systems.
- Strong attention to detail and documentation skills.
Other Requirements
- Good communication and teamwork abilities.
Not included in the source posting: about the role, benefits.
Skills
soc
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.