Auto Claims Advisor - TD Insurance Auto Centre (Vaughan On-site)
Work Location
273 Milani Blvd, Vaughan, ON L4L 1A5
Who We Are
TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice . With over 3 million customers and a national presence, we offer a collaborative, inclusive, and growth-focused environment where colleagues can build meaningful careers.
Our Auto Centre teams provide a convenient, one-stop experience - enabling customers to manage their auto claims, rentals, and repairs seamlessly in one location. We are focused on building lasting relationships through personalized service and care.
About the Role
As an Auto Claims Advisor , you will play a critical role in supporting customers immediately following an accident. You will guide them through the claims process with empathy, professionalism, and expertise - ensuring they feel informed, supported, and confident every step of the way.
Key Responsibilities
Customer Experience (Legendary Service)
- Deliver a customer-first experience
through empathy, active listening, and clear communication
- Provide timely updates and guidance, ensuring customers feel supported during the claims process
- Welcome and assist customers onsite, creating a professional and reassuring environment
Execution & Claim Management
- Manage claims end-to-end
, including coordinating towing, appraisals, repairs, and rentals
- Maintain a
high-volume caseload
while ensuring accuracy, quality, and timely resolution
- Review and reconcile repair estimates to support fair and appropriate settlements
- Maintain detailed and accurate claims documentation
Analytical Thinking & Risk Management
- Gather, assess, and validate information from multiple sources to support claim decisions
- Apply policy knowledge to explain coverage and determine outcomes aligned with guidelines
- Identify discrepancies and ensure claims are handled in accordance with
Collaboration & Teamwork
- Partner with internal stakeholders and external vendors (e.g., repair shops, rental providers) to deliver seamless service
- Contribute to team performance by supporting operational goals and maintaining productivity metrics
Growth & Continuous Improvement
- Develop expertise in claims handling, coverage, and investigation practices
- Contribute to
process improvements
and support a culture of continuous learning
- Pursue professional development, including
CIP designation
What You Bring
- 2+ years of auto claims adjusting experience
preferred; however, candidates with transferable skills and strong interest in claims are encouraged
- Strong ability to manage
high-volume workflows (100+ claims)
with attention to detail
- Proven
customer service and communication skills
- Effective
time management and prioritization
in a fast-paced environment
- Demonstrated ability to
analyze, investigate, and negotiate outcomes
- Post-secondary education is an asset
- Progress toward or completion of
CIP designation
Why TD Insurance
- A supportive and inclusive culture
that values your growth
- Opportunities for
career development and advancement
- Meaningful work that makes a real impact in customers' lives
Who We Are
Not included in the source posting: what you'll do, benefits.
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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