Associate Service Manager_WBG HO / IPO / CIP_0143_1504_1064461
Kotak Mahindra Bank
Mumbai, MaharashtraPosted 8 days agoDiscoveredMatch locked
Full TimeAccounting & Finance Jobs
About the role
Description • Lead and manage the Wholesale Banking Escalation Desk, handling complex customer complaints and service escalations. • Ensure timely resolution of grievances in line with RBI regulations, CPGRAM guidelines, and internal policies. • Conduct root cause analysis of complaints and drive corrective actions to prevent recurrence. • Collaborate with Business, Operations, Legal, Compliance,
Not included in the source posting: about the role, what you'll do, qualifications, benefits.
Who can apply
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