Associate Project Analyst - Billing (Itasca, IL) HYBRID

Itasca, IL

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives!

Responsibilities:

• Interacts directly with customers to resolve billing issues.
• Works with internal departments and assigned customers to resolve customer disputes, pricing challenges, and information cleanup
• Support the Billing Project Analyst on specific customers and/or billing projects.
• Routinely pulls invoices and proactively reviews them for accuracy for specific customers
• Pulls invoices for new account startups and works with account manager and customer to ensure alignment as it pertains to billing accuracy and timely payments.
• Participate in client education to ensure proper billing processes are in place.
• Participate in AR calls and helps support the overall AR performance for assigned subdivision
• Supports assigned subdivisions bad debt initiatives in-order-to reduce bad debt
• Conducts billing reviews and audits for assigned customers while working with internal and external stakeholders to ensure a differentiated customer billing experience
• Coordinates with other customers to ensure the accuracy of billing information
• Corresponds with clients, answers questions, and resolves issues
• Follows up on outstanding payments, repairs and re-sends invoices
• Primarily interacts with customers virtually but will meet with some assigned customers in-person as needed to ensure quality customer experience and participate in startups or Business Reviews.
• Other routine billing duties as needed or as assigned by supervisor

• Minimum 1+ years in accounting, bookkeeping, analysis or project-oriented work experience required
• High school diploma or equivalent required
• Healthcare, Lab Industry, RCM, or other Healthcare related billing experience strongly preferred
• Previous sales or client facing work experience strongly preferred
• Prior knowledge of Labcorp systems or internal processes highly desirable

• Proficiency in Microsoft Office and knowledge of accounting software
• Working knowledge of accounting principles
• Strong customer service skills
• Efficient multitasking and time management skills
• Strong organizational skills and attention to detail