Associate for External Application

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Labcorp is seeking an Associate for External Applications to join our team in Bangalore, Yashwantpur office.

Work Schedule

• Office based
• Rotational shifts (9 AM - 6 PM/ 2 PM - 11PM/ 9PM - 6 AM) IST

• Review User Access Request Forms received from clients and internal teams for accuracy
• Submit User Access Requests in IT Central
• Follow applicable departmental Standard Operating Procedures and Work Instructions
• Manage day-to-day tasks ensuring quality and productivity
• Complete required trainings within required timelines
• Ensure timely escalation and issue resolution
• Act as first point of contact for internal and external clients
• Perform troubleshooting to resolve issues in a timely manner
• Gather, investigate, and research background materials to understand subject matters and systems
• Ensure regulatory requirements and corporate policies are adhered to
• Build and maintain relationships with internal and external user community
• Liaise with internal collaborators for routing/escalation as needed
• Communicate via email, phone, or virtual meetings to answer queries, provide support, and escalate as needed

• Masters degree in life sciences

Preferred Qualification

• Applications Support knowledge
• Project Management knowledge
• Customer Service experience
• Local language(s) in addition to English

• Experience and expertise in Microsoft Office tools: Outlook, Excel, Teams, PowerPoint, Edge, and OneNote
• Problem Solving: Uses available knowledge base and understanding of applications, user access management, and internal processes to complete tasks without supervision
• Demonstrated ability to plan, prioritize, organize, and communicate effectively
• Demonstrated attention to detail
• Strong interpersonal skills with ability to work well with others
• Ability to deliver consistent high-quality work
• Ability to handle multiple tasks in a timely, professional manner under demanding conditions