Associate Enterprise Voice Technology and Integration Engineer (On-site)

The Associate Enterprise Voice Technology and Integration Engineer supports the day-to-day operation, stability, and availability of Enterprise Voice applications, platforms, integrations, and supporting infrastructure.

This role performs operational monitoring, routine maintenance, incident response, service-request fulfillment, troubleshooting, and production support under established standards, procedures, and change controls. The engineer works with senior team members to resolve issues, implement approved changes, and maintain reliable voice services.

Responsibilities include creating, enhancing, and maintaining automation for routine monitoring, system health checks, alerting, data collection, and other repeatable operational activities. The engineer also reviews alerts, assists with upgrades and remediation activities, maintains configurations and documentation, and uses approved scripting, orchestration, and automation tools to reduce manual effort, improve consistency, and identify service issues proactively.

The ideal candidate has foundational knowledge of enterprise voice, networking, infrastructure, and systems support; demonstrates strong troubleshooting, communication, and documentation skills; and is able to follow defined processes while continuing to build technical depth through hands-on operational experience.

This role collaborates with Voice Engineering, Network, Infrastructure, Cybersecurity, IAM, Operations, application support teams, and vendors. Participation in a scheduled on-call rotation is required to provide after-hours incident response and support for business-critical Enterprise Voice services.

For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

Role is NOT remote In office expectations are 5 days per week.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Builds and designs enterprise infrastructure technology platforms and systems across various environments, such as cloud, network, database, storage, platform, computing, and/or middleware domains.
2. Applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
3. Collaborates with cross-functional teams to integrate new technologies and continuously improve infrastructure standards and processes.
4. Troubleshoots and resolves moderately complex technical issues impacting infrastructure performance and reliability.
5. Supports compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
6. Deploys infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
7. Proactively contributes to technical innovation efforts and advancement of infrastructure capabilities.
8. Works with technical project teams to support infrastructure deliverables and solutions.
9. Makes adjustments or recommends enhancements in technical systems and processes to improve effectiveness of area of responsibility.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree in Computer Science, Engineering, Information Systems, a related field, or equivalent education, related training, and work-related experience.
2. Minimum of 3 years of professional experience in infrastructure engineering
3. Understanding of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware

1. Foundational knowledge of enterprise voice and unified communications technologies, such as Microsoft Teams Calling, Cisco Unified Communications Manager, SIP, session border controllers, PSTN connectivity, voice gateways, call routing, dial plans, and related applications and integrations.
2. Exposure to reviewing and assisting with the remediation of cybersecurity findings, technology vulnerabilities, audit observations, compliance requirements, architecture standards, or risk items in a regulated enterprise environment.
3. Experience creating or supporting Python scripts, REST API integrations, automation workflows, internal utilities, dashboards, or other solutions that improve routine monitoring and operational efficiency.
4. Familiarity with GitLab CI/CD pipelines, automated testing, deployment controls, security scanning, Ansible, Ansible Automation Platform, reusable playbooks, inventories, job templates, or workflow templates.
5. Familiarity with infrastructure-as-code or policy-as-code concepts using Terraform, Open Policy Agent, or equivalent technologies, with exposure to Azure, AWS, enterprise container platforms, or other approved hosting environments.
6. Experience using AI-assisted development tools to support coding, testing, troubleshooting, and documentation, with an understanding of secure, maintainable, and supportable development practices.
7. Ability to apply critical thinking to technical problems, identify dependencies and risks, evaluate potential solutions, and recommend practical approaches with guidance from senior team members.