Associate Director Clinical Ops

• You will lead a team of virtual care providers while promoting accountability, engagement, and continuous improvement

• You will advocate for providers and ensure alignment with organizational priorities

• You will foster provider development, performance, and retention through coaching and leadership

• You will be a leader who promotes organizational values

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• You will manage clinic operations, including schedule optimization, access management, provider coverage, resource allocation, productivity, and panel performance.

• You will ensure efficient virtual care workflows that support patient access, continuity of care, and quality outcomes.

• You will manage performance metrics, including utilization, access, patient experience, panel management, and value-based outcomes.

• You will identify operational gaps and implement scalable process improvements

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• You will lead provider performance management through coaching, development planning, and data-driven performance improvement

• You will foster accountability and professional growth within a supportive team environment

• You will recognize and promote stellar performance to build a culture of success

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• You will promote high-quality, safe, evidence-based care across the virtual clinic

• You will promote patient safety, clinical accountability, and ongoing quality improvement

• You will apply data and partner with clinical leaders to improve outcomes and support value-based care

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• You will provide clinical leadership to support high-quality virtual care and positive patient outcomes

• You will help improve care model efficiency, provider experience, and clinical performance

• You will collaborate on quality improvement projects and provide direct patient care when needed

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• You will support provider and care team recruitment, hiring, and onboarding

• You will evaluate performance, provide coaching, and support professional development

• You will ensure compliance with organizational policies, workflows, and clinical standards

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• You will provide direct patient care through virtual visits, delivering safe, high-quality, evidence-based care while maintaining clinical competency and compliance with organizational standards. The role is expected to include clinical practice approximately 10% of the time.

• You will serve as a clinical leader, supporting providers, promoting best practices, and fostering excellence in patient-centered, value-based care.

• You will leverage clinical experience to drive quality improvement, optimize care delivery and workflows, and improve patient outcomes.

• You will be a licensed Nurse Practitioner or Physician Assistant. You will have a minimum 2-5 years of clinical experience as an Advanced Practice Provider (NP, PA)

• You will have a minimum 2-3 years of experience leading physicians or APPs

• You have and maintain two or more active, unrestricted Nurse Practitioner or Physician Assistant license and be willing to obtain and maintain additional state licenses as needed in one or more of the following states: FL, TX, MS, LA, VA, NC, SC, GA, AZ. Additional states could be added to the list as we grow the program

• You will have at least 1 year of experience working in a virtual care setting

• You will have experience building, scaling, or leading clinical operations in a startup or high-growth, or rapidly evolving healthcare environment

Use your skills to make an impact

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.