Assistant Manager, Service Order and Planning
Job Responsibilities
- Lead and manage the graveyard shift planning team, ensuring competency development, work capacity, and smooth night-shift operations.
- Oversee Service Order and Contract creation/booking in ERP systems, ensuring accurate account details, payment conditions, and purchase order validations.
- Direct work order (WO) scheduling, prioritization based on SLAs, and resource alignment (spare parts, workforce, tools, travel optimization).
- Coordinate with planners, logistics, sales, project managers, and field technicians to drive service execution quality and maintain target gross margins.
- Oversee backlog management, smoothing workload distribution over 3-month rolling horizons, and monitoring productivity KPIs (utilization rate, travel time, WO overdue rates).
Job Requirements
- Proven operational experience in Order Booking, Planning, and Service Operations.
- Demonstrated experience in people management, leadership, or senior operational coordination.
- Proficiency with ERP systems (SAP, Oracle, BFS, or equivalent).
- Open to working night/graveyard shift schedules (3x on-site RTO requirement).
- Strong problem-solving, analytical, and communication skills
Rewards designed for you
Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits-it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page .
- Country-specific programs and initiatives may be available.
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