Assistant Manager
Artech L.L.C.
Hyderabad, TelanganaPosted about 1 month agoDiscoveredMatch locked
Full-timeCustomer Services Jobs
About the role
A ssistant Manager - Customer Support Operations Lead and manage daily operations for a team of 20-25 Customer Service Representatives, ensuring consistent achievement of key performance indicators (KPIs) including AHT, CSAT, FCR, SLA, Quality, Productivity, and Adherence. Monitor, analyze, and review team performance metrics to identify performance gaps, operational trends, and opportunities for
Not included in the source posting: about the role, what you'll do, qualifications, benefits.
Who can apply
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