Area Manager - Small Business Branch

As an Area Manager, you will be accountable for:

• Overall sales & revenue performance measured by Business Lending FUM drawn, Home Lending FUM drawn, Transaction Accounts opened, Working Capital solutions and other cross-sell opportunities

• Reduction in customer & product attrition, in particular lending FUM

• Team productivity to ensure that customers are efficiently & proactively managed through a well-executed sales operating rhythm measured through response times & successful conversion of opportunities

• Improving quality referral volumes from the branch network both in branches where Small Business Specialists are located and

those where they are not (referrals to the National Business Centre remote team).

• Overall accountability for having a well-managed business relating to operational risk and credit risk

• Establishing a coaching culture where bankers & leaders develop deep credit expertise and are able to reach their full potential

and where learning is embraced & embedded

• Developing strong relationships, influence & collaborate with internal stakeholders to solve complex problems & support

Commercial's Contact Strategy

• Driving outstanding customer experience and outcomes measured through Net Promotor Score improvement

• Creating a truly customer-focused culture (deeply embedded practices such as quality needs-based conversations, acting on customer feedback, resolving complex complaints etc.)

• Delivering exceptional customer responsiveness through the effective operational management of the business (Resource

planning, rostering, operational efficiencies etc)

To grow and be successful in this role, you will ideally bring the following:

• Experience in coaching, leading & engaging high performing teams

• FSR Tier 2 Certificate is an advantage

• Strong Commercial Credit experience - expertise in small business lending processes & credit policy

• Stakeholder management: The ability to identify, understand and anticipate the needs of those who can affect or be affected by your work in order to gain commitment.

• Influencing: The ability to gain the commitment of others through a range of techniques.

• Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.

• Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.

• Commercial acumen: The ability to take a big picture view of the organisation, the market, external and internal pressures and trends and identify actions or strategies to drive efficiency and create long-term value.

• Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.

• Problem solving: The ability to identify and critically evaluate problems, and/or interconnections and patterns across a broader system, for the purpose of finding and implementing a solution.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.