Analyst IT - SAM

• Serve as the

for software and vendor license audits initiated by third-party vendors or auditors.

• Coordinate cross-functional teams (IT, procurement, legal, finance) to gather required data, documents, and evidence for audits.
• Interpret requests from auditors and ensure timely, complete, and accurate responses while protecting the organization's interests.
• Manage audit timelines and ensure audit activities are conducted efficiently and within legal and contractual boundaries.

• Maintain a current

of high-risk vendors (e.g., Microsoft, Oracle, IBM, Adobe) and their audit practices.

• Develop and maintain an audit risk matrix based on vendor contract terms, license models, and past audit history.
• Identify vendors with potential audit exposure and proactively engage stakeholders to mitigate risk.

• Analyze software entitlements, deployment data, and actual usage across environments (on-premise, cloud, hybrid).
• Compare usage vs. entitlement to identify

.

• Provide licensing expertise and interpretations of complex licensing models (SaaS, perpetual, subscription, consumption-based).

• Maintain

including vendor correspondence, contract terms, deployment evidence, and audit reports.

• Develop and improve audit response templates, checklists, and workflows to ensure consistent and defensible audit responses.
• Support the creation and maintenance of standard operating procedures (SOPs) for audit handling and software license control.

• Partner with internal stakeholders to explain audit findings, recommend corrective actions, and support remediation.
• Deliver periodic reports and dashboards on audit status, exposure, and trends to executive leadership and compliance committees.
• Provide advisory support during contract renewals or renegotiations to address past audit issues and future compliance planning.

• Lead

or dry runs to evaluate readiness for upcoming vendor audits.

• Conduct awareness sessions and training for IT and procurement stakeholders on license audit risks and mitigation strategies.
• Recommend tools, practices, and governance frameworks to support ongoing license compliance.

• Bachelor's degree in Information Technology, Business, Accounting, or a related field.
• 4-7 years of experience in

.

• Proven experience handling third-party software audits from vendors such as Microsoft, Oracle, IBM, Adobe, etc.
• Experience in a Vendor Management Office or working with procurement/legal/IT on licensing matters is highly desirable.

•

• Strong understanding of

(perpetual, SaaS, subscription, user/device-based, cloud usage).

• Familiarity with

.

• Working knowledge of audit processes, risk management, and compliance frameworks.
• High attention to detail in interpreting licensing terms, product use rights (PURs), and deployment metrics.
• Strong project management, coordination, and documentation skills.

•

• Experience with

(e.g., Flexera, Snow, ServiceNow Software Asset Management, Aspera).

• Proficiency in Microsoft Excel (pivot tables, data analysis) and collaboration tools (e.g., SharePoint, Teams, PowerPoint).
• Familiarity with ERP systems (SAP, Oracle) and ticketing systems (e.g., ServiceNow) a plus.

•

• Certified Software Asset Manager (CSAM) - IAITAM
• Certified IT Asset Manager (CITAM)
• ITIL Foundation
• Licensing-specific certifications (e.g., Microsoft Certified: Licensing Specialist)

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