AI Content & Knowledge Manager Intern

• Operate and improve quality monitors and scorecards covering accuracy, policy compliance, connector use, escalation quality, tone, hallucinations, and unsupported claims.

• Review flagged and unflagged conversations to identify false positives, false negatives, and recurring defects.

• Prepare the weekly quality review by summarizing key findings, risks, and root causes.

• Analyse Fin's performance across markets, languages, use cases, and rollout phases.

• Monitor handovers to human agents and customer satisfaction signals.

• Track corrective actions, owners, and validation status.

• Improve the documentation and versioning of Fin's evaluation framework.

• Share clear, actionable feedback with product, engineering, content, and data teams.

• You are completing a Master 2 degree in Data Science, Applied Mathematics, Statistics, or another engineering discipline.

• You have strong analytical and problem-solving skills.

• You are comfortable working with data and investigating anomalies.

• You are interested in generative AI, machine learning, or LLM evaluation.

• You can structure and communicate findings clearly in English.

• You are curious, detail-oriented, pragmatic, and comfortable investigating ambiguous problems.

• You can distinguish facts, hypotheses, and open questions.

BONUS POINT : Experience with LLM evaluation, prompt evaluation, conversational AI, or human-in-the-loop systems is a plus. French is helpful but not required.

• Start date: January 2027

• Duration : 6 months

• Full-time internship (35h/week)

• Location : Paris (France)

• Skill fit interview and live case study with a team member (45min)

• Video-call Interview with the Talent Acquisition Specialist (30 min)

• Cultural fit interview with the manager (30min)

At Back Market, we're committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives - it's one of the reasons we're such a high-scoring certified B Corp company (93.2). No matter your role and seniority level, you'll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment - with benefits to match, like:

• A mission driven work environment where your day to day makes an impact on the planet. Seriously.
• Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
• Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

At Back Market, we strive to create a workplace that embodies the world we're trying to change. We've embedded our diversity, equity, and inclusion principles into our DNA - from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesn't mean the perfect fit - we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.