Administrator - Desk Side Services, AMT Asset Management Software
HCLTech
Texas, United StatesPosted about 1 month agoDiscoveredMatch locked
RemoteFull-time2+ years exp
Job Summary
The FSO Technician is responsible for deskside and field support for end users. The role includes device deployment, incident/request resolution, asset handling, and on-site technical assistance to ensure clinicians and business users can work without interruption.
Key Responsibilities
Provide deskside and remote support for Windows and Apple laptops/desktops
- Troubleshoot and resolve issues related to Google Workspace / O365 / collaboration tools
- Perform device imaging, staging, deployment, and post-deployment validation
- Configure, support, and troubleshoot end-user devices and peripherals
- Support mobile devices (iOS/Android), enrollment, and basic MDM troubleshooting
- Diagnose and resolve hardware, OS, and application issues
- Manage tickets in ServiceNow or similar ITSM tool including updates and closure
- Follow ITIL processes for incident, request, and asset handling
- Assist with new-hire onboarding (accounts, devices, access coordination)
- Ensure accurate asset assignment and updates in the asset management system
- Perform asset tagging, inventory counts, and stockroom organization
- Coordinate depot/vendor repairs and warranty replacements
- Adhere to SLAs, security policies, and compliance standards required in healthcare
- Participate in rotational on-call and after-hours support when required
Skill Requirements
2-3 years of experience in deskside / field support / EUC support
- Strong knowledge of Windows 10/11 and basic Mac support
- Experience with ServiceNow or similar ticketing systems
- Working knowledge of networking basics (TCP/IP, Wi-Fi, VPN)
- Excellent troubleshooting and customer service skills
- Ability to work independently or as part of a team in clinical environments
- Ability to lift and move IT equipment as needed
Other Requirements
• Certification in relevant field (e.g., HVAC, electrical, etc.)
• Experience with [specific equipment or software]
Not included in the source posting: about the role, benefits.
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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