Administrator - AzureMSSQL DBA, Microsoft Azure

Application Operations & Support • Manage day-to-day application operations for .NET-based applications hosted on IIS and backed by SQL Server • Ensure high availability, performance, and reliability of production environments • Monitor application health (availability, latency, errors, capacity) and take proactive actions • Perform deployment support, configuration, and environment management for applications ________________________________________ Incident & Problem Management • Perform L2-level troubleshooting for incidents escalated from L1 • Handle P1/P2 incidents with ownership, drive service restoration within SLA timelines • Conduct root cause analysis (RCA) and implement permanent fixes or workarounds • Participate in on-call support / 24×7 rotation ➡ L2 support focuses on resolving complex issues and ensuring rapid service restoration ________________________________________ Monitoring & Reliability Engineering • Configure and manage application monitoring, alerting, and dashboards • Analyse logs, metrics, and traces to detect performance or stability issues • Contribute to SLO/SLI adherence and error budget tracking • Drive proactive incident elimination and reliability improvements ➡ SREs ensure reliability through monitoring, automation, and performance optimisation ________________________________________ Technical Operations - IIS & SQL • Manage IIS web servers: o Website/application configuration o Deployment and updates o SSL certificate management o Performance tuning and troubleshooting • Administer SQL Server databases: o Query optimisation and performance tuning o Troubleshooting database issues o Monitoring database health and capacity • Analyse application logs and system behaviour for issue diagnosis ➡ IIS, SQL monitoring, troubleshooting, and deployment are core operational responsibilities ________________________________________ Automation & Continuous Improvement • Develop scripts/tools (PowerShell / C#) to reduce operational toil • Identify recurring issues and implement automation or permanent fixes • Support CI/CD and release validation activities ➡ SRE emphasises automation to improve scalability and reduce manual operations ________________________________________ Collaboration & Documentation • Work closely with development, infrastructure, and DB teams for issue resolution • Maintain runbooks, SOPs, and knowledge articles • Provide inputs for system improvements and architectural fixes

Core Technical Skills • Strong experience in.NET / ASP.NET applications • Hands-on experience with: o IIS (Internet Information Services) o Microsoft SQL Server (querying, tuning, troubleshooting) • Knowledge of: o Windows Server environments o Application deployment and configuration o Log analysis and debugging o Observability using solutions such as Splunk ________________________________________ SRE / Operations Skills • Experience in production support (L2) • Strong understanding of: o Incident, Problem, and Change Management (ITIL) o Monitoring and observability tools o Performance tuning and capacity management • Familiarity with: o SLO / SLA / Error Budget concepts o Automation and scripting Soft Skills • Strong analytical and troubleshooting skills • Ability to work under pressure during major incidents • Effective communication with technical and business stakeholders • Collaborative mindset across cross-functional teams

Experience & Qualifications • 3-6 years of experience in Application Support / SRE / Production Support • Bachelor's degree in Computer Science / IT or related field • Experience in enterprise-scale production environments preferred