Account Specialist II - Lease to Loan Call Center Offshore (Consumer & Community
About the role
Job responsibilities
- Respond to inbound and outbound customer calls related to lease-to-loan requests and general account questions
- Guide customers through application steps, required documentation, and next actions to support on-time completion
- Monitor application status and follow up on missing or incomplete information to keep processing on track
- Communicate decisions, disclosures, and key terms in a clear, customer-friendly manner while following required procedures
- Verify loan and closing details for completeness and accuracy prior to document preparation
- Escalate or route requests to the appropriate internal teams to support efficient resolution and customer satisfaction
Required qualifications, capabilities and skills
- Experience providing customer support in a financial services, automotive, or related environment
- Strong verbal and written communication skills, including the ability to explain processes and requirements clearly
- Strong attention to detail and organizational skills to manage documentation and application steps accurately
- Ability to manage multiple priorities independently in a fast-paced, customer-facing setting
- Proficiency with standard productivity tools and customer relationship management systems
Preferred qualifications, capabilities and skills
- Experience supporting auto lending or lease-end servicing processes
- Experience reviewing documentation for completeness and accuracy in a regulated environment
- Experience handling high-volume phone interactions while maintaining service quality
- Familiarity with loan disclosures, customer communications, and process controls
All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool. In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged. Originally posted on Himalayas
Not included in the source posting: about the role, benefits.
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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