Account Manager
About the role
ioet
Account Manager
Customer Support and Customer Success
Requirements
4+ years of experience
in Customer Support, Customer Success, Account Management, Client Services, or a similar customer-facing role.
- Strong hands-on
Customer Support experience
, including managing customer requests, questions, follow-ups, issues, and escalations.
- Experience working with
U.S. clients.
- Experience building and maintaining relationships with
B2B customers
and serving as a trusted point of contact.
- Experience handling
difficult customer conversations and escalations
in a professional and solution-oriented manner.
- Ability to gather customer needs and communicate them clearly to internal product, technical, or business teams.
- Strong sense of
ownership and follow-through
, ensuring customer requests and issues are tracked through resolution.
- Ability to manage multiple customers, conversations, priorities, and follow-ups simultaneously.
- Strong organizational skills and attention to detail.
- Experience using
CRM, ticketing, customer support, or account management tools
.
- Excellent
communication and interpersonal skills
, with the confidence to lead customer conversations and communicate with different types of stakeholders.
- Strong soft skills, including
empathy, active listening, patience, adaptability, professionalism, and conflict resolution
.
- Ability to work independently and collaborate effectively with distributed teams in a remote environment.
- Strong English communication skills - Minimum
C1
level proficiency
- Send your application and
CV in English
Nice to have
- Previous experience working in a
B2B SaaS, software, technology services, or IT environment
.
- Experience working with
Parks & Recreation projects.
- Professional proficiency in
Portuguese
, with the ability to communicate effectively with Portuguese-speaking stakeholders.
- Experience with customer onboarding, training, product adoption, or implementation.
- Experience working closely with
Product, Engineering, Operations, or Delivery teams
.
- Familiarity with customer support or CRM platforms such as
Zendesk, Salesforce, HubSpot, Intercom, or similar tools
.
- Experience monitoring customer satisfaction, account health, retention, or service quality.
- Experience identifying opportunities to improve customer processes, documentation, or overall customer experience.
Benefits
Remote work
Flexible schedule
Collaboration with international clients
USD compensation
Paid Holidays and Vacations
Paid family and sick leaves
English classes
Educational and wellness bonus
- Structured career plan with regular salary reviews
- Emphasis on personal growth and mentorship
Are you ready to be part of the ioet journey?
CV in English and Apply Now.
Skills
Who can apply
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