Account Manager
Citiside Property Management
United StatesPosted about 1 month agoDiscoveredMatch locked
RemoteFull Time3+ years expCustomer Service
About the role
We are looking for a high-energy, client-focused Account Manager to serve as the primary point of contact for our valued customers. Your goal will be to build long-term relationships, ensure client satisfaction, and identify opportunities for account growth. You will act as a strategic advisor, bridging the gap between our clients' business challenges and our company's solutions.
Key Responsibilities
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Relationship Management
Build and maintain strong, long-lasting relationships with key stakeholders and executive sponsors.
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Account Retention
Monitor client health and engagement to ensure high retention rates and prevent churn.
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Strategic Growth
Identify opportunities for upselling and cross-selling to help clients achieve their business goals while increasing company revenue.
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Onboarding & Support
Guide new clients through the onboarding process and act as a liaison between the client and internal technical/product teams.
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Performance Tracking
Prepare and present regular reports on account status, milestones, and ROI to both clients and internal leadership.
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Contract Negotiation
Manage contract renewals and lead negotiations to ensure mutually beneficial terms.
Requirements & Qualifications
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Experience
3+ years of experience in Account Management, Customer Success, or Sales (B2B experience preferred).
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Communication
Exceptional verbal and written communication skills in English; ability to present complex ideas clearly to C-level executives.
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Problem-Solving
Proactive mindset with the ability to anticipate client needs and provide creative solutions.
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Tools
Proficiency in
CRM software
(e.g., Salesforce, HubSpot) and project management tools.
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Education
Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
WARNINGS
- No temporary workers.
- Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
- No working for another company at the same time.
- No hiring subs to do what we hired you to do.
- We terminate immediately due to these violations.
Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.
Core Values we expect team members to remember:
- Trust.
- Go Getter.
- Transparency
Salary: $4 - $7 / hour Originally posted on Himalayas
Not included in the source posting: about the role, benefits.
Skills
gohubspotsalesforce
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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