Senior Analyst - English, French, Microsoft Windows
HCLTech
Nagpur, Maharashtra, IndiaPosted 24 days agoDiscoveredMatch locked
Job Summary
To perform a support role for our international customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. The main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.
Key Responsibilities
- Provide hardware/software/network problem diagnosis/resolution via telephone for customersâ end users
- Route problems to internal support group
- Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- Administer and provide User Access in various systems
- Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
- Excellent communication and conversation skills (both verbal and written)
- Fluent English and French
- Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
- Ability to acquire new information quickly and the willingness to do so at all times
Skill Requirements
- Understanding of the IT environment and readiness to learn new processes and technologies
- Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
- ITIL knowledge and certification would be an asset
- Understanding and experience of ITSM tools like ServiceNow, Remedy, Jira etc.
Other Requirements
- 1 year of previous IT experience (Customer Service & Technical Support
Not included in the source posting: about the role, benefits.
Skills
jira
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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