Order to Cash Transformation & Automation Manager
AstraZeneca
Malaysia - Mutiara DamansaraPosted about 1 month agoDiscoveredMatch locked
Full time
About the role
AstraZeneca is undertaking a multi‑year transformation of its global Order to Cash (O2C) and Banking processes to drive scalability, automation, and an outstanding customer and cash experience.
The
Manager
will act as a
global functional design authority
for O2C and Banking process and system changes, reporting directly to the Associate Director
O2C & Banking (Design).
The role will manage end‑to‑end process and solution design decisions
ensuring that all changes are scalable, controlled, and aligned to the global target operating model.
Execution and build activities are typically delivered by IT, system integrators, and service partners
, with this role providing direction, challenge, formal design approval and if required delivery support.
This is a
design‑oriented change role
requiring deep functional credibility, strong system understanding across SAP (ECC and S/4 Hana), HighRadius, Esker, and the ability to influence across a complex global matrix.
1. Global O2C Design Authority
- Ensure the
global end‑to‑end O2C process designs
, policies and standards, balance efficiency, control, and the customer experience.
- Assess, approve, or reject proposed process or system changes to ensure
alignment with the global design and transformation roadmap
.
- Maintain clear documentation of
design principles, process models, and solution architectures
.
- Translate high‑level transformation objectives into
clear roadmaps, milestones, and tangible business outcomes
(cash acceleration, cycle‑time reduction, service quality, control improvements).
- Act as a
thought partner to the Associate Director O2C & Banking (Design)
, shaping priorities and sequencing initiatives in line with overall finance transformation goals.
- Partner with IT, GFS, BPO (Genpact), and system integrators to:
- Ensure delivery adheres to approved designs.
- Resolve design‑level issues and escalations.
- Prevent solution drift or uncontrolled local variations.
- Participate in key design and stage‑gate forums, providing
independent functional assurance
.
2. SAP, HighRadius & Esker Enablement
- Serve as a
functional subject‑matter expert
for O2C processes (Credit Risk, Pricing, Order Management, Billing, Cash Application, Collections and Dispute Management), across SAP ECC, S/4HANA environments, High Radius and Esker.
- Translate business requirements into
clear functional designs and solution intents
for IT and system integrators, to ensure
solutions are scalable, well‑controlled, and adopted in operations
.
- Ensure solutions are
future‑proofed for S/4HANA and advanced automation
.
3. Process Excellence & Continuous Improvement
- Identify automation opportunities from systemic inefficiencies and root causes using
data, process mining, and operational insights
.
- Continuously evolve
standardised, global O2C processes
that balance efficiency, customer experience, and compliance.
- Integrate
continuous improvement
, leveraging Lean / Six Sigma thinking where appropriate.
- Ensure improvements are assessed holistically across
end‑to‑end O2C and the Enterprise
, not in functional silos.
4. Stakeholder & Service Partner Management
- Act as a trusted design authority for senior finance, commercial, IT, and GBS stakeholders.
- Provide clear direction and challenge to service partners to ensure
transformation readiness
.
- Clearly articulate
design intent, rationale, and trade‑offs
to diverse global audiences.
5. Change, Adoption & Capability Building
- Drive
change impact assessments, stakeholder engagement, and adoption planning
to ensure new solutions deliver sustained value.
- Support capability uplift across O2C teams, particularly in
automation, analytics, and exception‑based processing
.
- Act as a role model for
hands‑on problem solving, curiosity, and ownership mentality
.
Experience & Qualifications
Essential
•
8 –12+ years’ experience
in Order to Cash within a large, complex, international organisation, shared services, or consulting environment covering:
- Credit Risk
- Pricing
- Order management and Billing
- Cash Application
- Collections
- Disputes Management
•
Strong, hands‑on SAP O2C experience
, across ECC and S/4HANA.
- Proven AR automation experience with
HighRadius and Esker
.
- Demonstrated track record of
delivering transformation or major process / system change
, not just operational BAU.
- Ability to
work independently, influence senior stakeholders, and operate effectively in a global matrix
.
- Excellent analytical, problem‑solving, and communication skills.
- Fluent in English.
Desirable
- Experience working with
Global Business Services (GBS) or outsourced service models
.
- Exposure to
process mining, reporting, and advanced AR analytics
.
- Lean Six Sigma or similar continuous improvement certification.
- Experience supporting or leading
S/4HANA migration
programs.
- Experience in regulated industries (e.g., life sciences, healthcare).
Personal Attributes & Mindset
- Pragmatic, outcomes‑focused, and able to balance global standardisation with business realities.
•
Confident challenger
with the credibility to question the status quo constructively.
•
Structured and pragmatic thinker
who balances pace with control.
- Embraces
Digital / AI.
- Highly collaborative, resilient, and comfortable navigating ambiguity.
Why This Role is Attractive
- Direct exposure with senior finance leadership.
- Opportunity to shape how
automation and digital O2C capabilities are embedded globally
.
- High visibility within a
strategic, multi‑year finance transformation
.
Note: The role is located in Mutiara Damansara (Malaysia) and we also welcome applications from candidates who are currently based in Warsaw, Poland.
Date Posted
21-Aug-2026
Closing Date
19-Sept-2026
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Not included in the source posting: about the role, benefits.
Skills
sapartificial-intelligence
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