Senior Specialist SE

• Evangelize Service Cloud value to customers (including C- ­level execs and IT) and field teams

• Assess business and operations impacted by technology

• Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable

• Contribute to development of technical sales strategy

• Configure and demonstrate visionary solutions in a way that closely reflects each customer's business (tailored demonstrations)

• Discuss and propose solution architecture that includes omni-channel call center infrastructure, CTI, and workforce management.

• Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)

• Collaborate with Field Service Management Sales and Solution Engineering teams, Service Cloud Account Executives, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.

• Minimum 3 years of experience with PreSales and Services Industry.

• Experience in Customer Service, Contact Centers, or Field Service industries is a plus

• Understanding of the Salesforce product suite and platform

• Knowledge of related applications, relational database and web technology

• Basic programming experience in HTML and other web based technologies is an advantage. Workflow / BPM / integration experience

• Past experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Back­-office / ERP systems, Cisco, Genesys, or other telephony solutions

• Some domestic travel is required

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