L4 Talent Acquisition Service Line Portfolio Lead (Tax) - Perm

Service Line TA2 Managers across Experienced Hires and Early Careers will report into this role.  Each role type will have a team of recruiters that deliver a best-in-class service to our clients that report into their respective Service Line TA2 Managers.

• Develop a collaborative team within the Service Line TA2 team that can pivot through peaks and troughs through the financial year.

• Work with the Head of TA2 Portfolios to achieve a clear succession plans at all levels and offer a transparent career pathway for our recruitment teams in alignment with our career agility strategy.

• Upskill teams to help recruiters perform now and prepare for a future driven by AI and automation.

• Become the single point of contact for our Service Line Leadership teams and Strategic Talent Leads to ensure there is a clear understanding and alignment of all TA2 activities that relate to the end-to-end delivery of our experienced and early career hiring.

• Develop our service line recruiters to become true business partners at all levels,

• Being part of a Portfolio Lead team ensuring a consistent way of approaching successes, challenges, opportunities and threats across all experience hires and early careers recruitment delivery.

• Working collaboratively with our strategic and specialist services such as talent intelligence, candidate experience to deliver a proactive and value add service to our Service Lines.

• Partner closely where applicable with our Head of Contingent Workers to maximise the Build, Buy, Borrow strategy across the service line and champion our contingent worker model to give agility to our client server teams.

• Ensuring our offshore IBM, Talent Shared Services and Global Talent Attraction teams are delivering to the standards and SLA’s required to maintain an excellent experience for our service line hiring teams, candidate and recruiters along the whole recruitment lifecycle.

• Maximise the services provided by our Employer Brand Team to attract the right candidates at the right time by selling our EVP through people stories on all relevant digital channels internally and externally.

• Utilising our services from our TA2 Operations function by continuously improving and simplifying our core tech, processes and governance, ensuring we are compliant and ethical in everything we do.

• Bringing to life a cross-service line delivery model in Experienced Hires by aligning closely to our UKI Big Bet expansion & growth areas, while maintaining best-in-class recruitment services in our heritage and expertise areas.

• An understanding of the drivers required to measure demand in order to deliver our financial targets is required.

• Working with our head of TA2 Portfolios and coordinate with our Strategic Talent Leads, Service Line Operations Directors and Financial Planning & Analysis team to plan each financial year from an FTE perspective and measure/review this throughout.

• Provide practical solutions to deliver the workforce demand through each financial year across early careers and experienced hires.

• Provide Service Line Leadership regular update of progress against plan, using objective workforce planning data. This is to be done in a consistent manner in collaboration with all Service Line Portfolio Leads.

• Accountable for the delivery and execution of our workforce plans across experienced hires and early careers, ensuring a world class approach to candidate and hiring manager experience.

• Working with TA2 Operations, validate and review existing reports, gather feedback, and prioritise iterative improvements. You will use key data to provide insights and storyboard reporting to our service line leadership teams that drives continuous improvement and collaboration.

• Support our Head of Portfolios by promoting a culture of diving deep, using analytics and insights to drive tactical solutions and get to the root cause of issues based on data from our reporting systems

• Leverage and use the MI from across our technology (ATS, CRM, Core HR and LinkedIn) and ensure we use this in a safe and compliant manner to ensure data protection.

• Control and measure agency spend across the region and provide this data and insights to operational leadership to put measures in place where needed.

• Use all available sources such as business referrals, advertising, direct sourcing, internal hiring and agency usage as part of our overall sourcing strategy to deliver against our workforce plans.

As this is a demanding role in a fast-paced and complex service line/environment, we are looking for someone who can quickly build trusted stakeholder relationships, establish credibility and step confidently into the role from day one.

As such, consideration will be given to candidates who can demonstrate:

• Strong stakeholder management and influencing capabilities.

• A proven track record of leading specialist recruitment delivery within a complex recruitment environment.

• Experience operating at Senior Manager level, or equivalent leadership experience.

• Ability to effectively balance a TAA leadership role with commerciality and pragmatism

• Demonstrated experience as a Talent Acquisition Lead in a professional services or multinational organisation, with a strong focus on people management, delivery and business partnerships.

• Commercially astute, with the confidence to influence at all levels of an organisation and the humility to listen, learn, and adapt.

• Extensive experience in managing a sub service line or service line, in either Early Careers or Experienced hiring.

• Stakeholder-oriented with a strong ability to collaborate with multiple stakeholders across borders, fostering and maintaining robust relationships with recruiters, hiring managers, business partners, and candidates.

• Demonstrated analytical expertise in data, reporting, and insights, leading to practical solutions and informed decision-making.

• Deep knowledge and appreciation of recruitment ATS, CRM and HRIS systems, including the ability to interpret and present recruitment metrics effectively.

• Committed to ensuring data accuracy and implementing measures for regional TA teams to maintain real-time and accurate data.

• Strong proficiency in Microsoft Excel and familiarity with MI tools such as Power BI

• Passionate about refining and validating data, prioritizing key insights, and presenting them compellingly.

• Advocate for ED&I within the organisation and to external audiences, ensuring comprehensive market representation in Early Careers programs and experience hiring.

• Hands-on leader with a problem-solving and solutions-oriented approach.

• Capable of navigating ambiguity, exercising sound judgment under pressure, and engaging and influencing internal stakeholders and the external market confidently.

• Ethical and compliant, always acting in the best interests of the business and leading by example.

• Exceptional interpersonal and communication skills.

• Ability to drive continuous improvement initiatives.

• Resilient and adaptable to change.

• Strong organisational and time-management abilities.

• Commitment to professional development and staying current with industry trends.