Lead UX Operations Manager, AI Enablement

• Lead operational strategy for agentic building within UX, defining frameworks, workflows, and integration models that help teams responsibly design, test, and scale AI-enabled and agentic experiences .

• Develop operating models for human-and-agent collaboration, clarifying where human judgment, review, intervention, escalation, accessibility, ethics, and quality assurance are required across the product development lifecycle.

• Lead pilot programs and experimentation efforts that test new agentic workflows, capture learnings, identify risks, and translate successful patterns into reusable practices, playbooks, and guidance.

• Measure adoption and effectiveness of new tools and workflows, using data and feedback to refine enablement strategies and demonstrate impact.

• Partner with L&D teams and UX leadership to deliver AI training programs, workshops, skill development initiatives and learning resources for UX teams.

• 7+ years of experience in UX operations, design program management, or with inhouse or agency product design teams

• Ability to navigate high ambiguity with confidence, using structured thinking, frameworks, and facilitation tools to bring clarity and align stakeholders

• Strong technical fluency in AI-enabled product development, agentic systems, human-in-the-loop workflows, and the evolving implications of AI for UX practice, product delivery, and team operations

• Highly data-driven and consistently leverage insights to guide decisions, shape strategy, and measure impact

• As a systems thinker, you consider the full ecosystem of user needs, business processes, and technical constraints to design thoughtful, scalable solutions

• Strong change management skills, with the ability to help teams understand, adopt, and sustain new workflows in a rapidly evolving technology environment

• Excellent visual, verbal, and written storytelling skills, with the ability to translate complex technical and operational concepts into clear recommendations, roadmaps, and executive-ready narratives

• A builder mindset, curiosity for emerging technology, and the ability to turn ambiguity into practical solutions teams can use

This position will operate as a Hybrid/Flex for Your Day work arrangement based on Target’s needs. A Hybrid/Flex for Your Day work arrangement means the team member’s core role   will need to be   performed   both onsite at the Target HQ MN lo cation the role is assigned to   and   virtually ,   depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target. Click   here   if you are curious to learn more about Minnesota