Senior Test Lead
HCLTech
Sacramento, California, United StatesPosted 21 days agoDiscoveredMatch locked
Full-time
Key Responsibilities
- Ensure co-employment compliance, workplace safety, and adherence to Statement of Work (SOW) commitments.
- Drive quality, efficiency, and cost-saving initiatives through KPI, metric, and QBR performance reviews.
- Manage workload balancing, service delivery, and timely issue resolution.
- Provide excellent customer support through effective face-to-face and virtual communication.
- Respond rapidly to operational issues, escalations, and high-level troubleshooting needs.
- Lead training, coaching, and support for contingent workers on standard processes and best practices.
- Ensure compliance with company policies and procedures across the workforce.
- Review and approve timesheets, invoices, budgets, and forecasts accurately and within required timelines.
- Monitor staffing needs, workforce coverage, and resource planning to support business objectives.
- Provide regular operational updates and recommendations to stakeholders.
Skill Requirements
- Strong customer service and stakeholder management skills.
- Excellent verbal and written communication.
- Problem-solving and escalation management expertise.
- Workforce management and operational oversight experience.
- Knowledge of compliance, vendor management, and contingent workforce practices.
- Strong analytical and organizational skills with experience managing KPIs and metrics.
Other Requirements
- Compliance adherence and audit readiness.
- Achievement of SLA/KPI targets.
- On-time approval of timesheets, invoices, and forecasts.
- Cost savings and operational efficiency improvements.
- High customer and stakeholder satisfaction.
- Effective workforce training, coverage, and support.
Not included in the source posting: about the role, benefits.
Who can apply
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