Connecting Odds
DXC Technology

IBM Integration Team Lead .

DXC Technology
SAU - RIYADHPosted about 1 month agoDiscoveredMatch locked
Full time

Job Description

  • Lead the

L2 Application Support team

responsible for enterprise IBM Integration platforms and services, ensuring high availability, stability, and reliable day-to-day operations.

  • Provide technical leadership and hands-on support for

IBM App Connect Enterprise (ACE)

,

IBM Integration Bus (IIB)

, and

IBM DataPower

environments.

  • Manage and resolve complex

application support and integration incidents

, service requests, and production issues within defined SLAs and operational standards.

  • Lead the

troubleshooting, root cause analysis, and resolution

of critical integration issues across APIs, message flows, interfaces, queues, and connected applications.

  • Provide expertise in

IBM Integration technologies

, including ACE, IIB, DataPower, message flows, MQ integration, APIs, and enterprise integration patterns.

  • Monitor integration platforms and proactively identify

performance, availability, capacity, and connectivity issues

to minimize business impact and service disruption.

  • Coordinate with application development, infrastructure, middleware, database, network, security, and vendor teams to resolve

complex production incidents and integration failures

.

  • Act as the

technical escalation point

for L2 support issues and provide guidance to support engineers in troubleshooting and resolving complex incidents.

  • Lead incident, problem, and change management activities in accordance with

ITIL and enterprise application support processes

.

  • Perform detailed

root cause analysis (RCA)

for recurring and critical incidents and drive permanent corrective actions to improve platform stability.

  • Ensure effective management of

production deployments, configuration changes, certificates, connectivity, and integration components

while adhering to change and release management procedures.

  • Establish and maintain application support processes, operational procedures, monitoring standards, support documentation, and knowledge repositories .
  • Work closely with business stakeholders and technical teams to understand production issues, communicate service impact, and provide timely status updates and resolutions.
  • Identify opportunities for

automation, monitoring improvements, operational efficiency, and reduction of recurring incidents

across the IBM Integration landscape.

  • Mentor and develop L2 support engineers, conduct knowledge-sharing sessions, and build a strong

IBM Integration support capability

within the team.

  • Ensure compliance with enterprise

security, governance, audit, availability, and operational standards

for IBM integration platforms.

  • Support capacity planning, platform upgrades, environment management, and continuous improvement initiatives for the IBM Integration estate.

Required Experience & Skills

•

12+ years of overall IT experience

, with significant experience in

IBM Integration and application support

.

  • Strong experience leading

L2 Application Support

teams in enterprise production environments.

  • Hands-on expertise in

IBM App Connect Enterprise (ACE)

and

IBM Integration Bus (IIB)

.

  • Strong knowledge and experience with

IBM DataPower

for API management, security, routing, transformation, and integration.

  • Strong troubleshooting experience across

integration flows, APIs, message queues, connectivity, and middleware components

.

  • Experience with

production support, incident management, problem management, change management, and SLA management

.

  • Proven ability to lead technical teams, manage escalations, coordinate across multiple technology teams, and communicate effectively with business stakeholders.
  • Strong analytical, problem-solving, leadership, and stakeholder-management skills.
  • Experience in

banking/financial services or other large enterprise environments

is highly desirable. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available   here

Not included in the source posting: what you'll do, benefits.

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