SME - Iaas AWS, Terraform
HCLTech
Chennai, Tamil Nadu, IndiaPosted 24 days agoDiscoveredMatch locked
Job Summary
We are looking for a proactive and technically strong
Cloud Operations & Automation Support Engineer
to support provisioning platforms and automation workflows. The role involves troubleshooting complex build failures, supporting configuration management tools, and ensuring smooth execution of provisioning and decommissioning processes in a production environment.
Key Responsibilities
- Monitor, manage, and troubleshoot
provisioning and build failures
across workflows such as
VPCx, OPCx, and database platforms
- Perform
end-to-end issue analysis and resolution
for provisioning and decommissioning workflows to ensure minimal business disruption
- Create, manage, and track
Incidents / iTasks in ServiceNow
when support from dependent teams (e.g., IRIS, VPCx) is required
- Support OS teams (
Linux & Windows
) in resolving
Chef-related issues
, including:
- Unhealthy Chef clients
- Errors or exceptions during Chef runs
- Data bag-related issues
- Troubleshoot
Jenkins pipeline failures
by analyzing logs and providing resolution support to requestors via email or support channels
- Escalate
critical and recurring issues
via
JIRA
or appropriate escalation mechanisms to ensure timely resolution
- Collaborate with cross-functional teams to ensure
Skill Requirements
- Hands-on experience with
Chef (configuration management and troubleshooting)
- Strong understanding of
provisioning workflows
:
- VPCx, OPCx, DB platforms
- Good knowledge of
Linux and Windows server environments
- Familiarity with
cloud platforms
:
- AWS and/or Azure
- Experience with
Jenkins
and pipeline troubleshooting
- Exposure to workflow orchestration tools such as
Harmonize / CloudX
- Strong
troubleshooting, analytical, and problem-solving skills
Ability to work effectively in a
Other Requirements
- ServiceNow (Incident & iTask management)
- JIRA (Issue tracking and escalation)
- Jenkins (CI/CD pipeline troubleshooting)
- Chef (Configuration management)
- Cloud Platforms: AWS / Azure
- Workflow Tools: Harmonize / CloudX
Not included in the source posting: about the role, benefits.
Skills
awsjenkinsazurejiralinuxci-cdterraform
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.